Taormina and surroundings - Santino accompanied us on a truly amazing tour, punctual and prepared, do I recommend it? Absolutely TOP!!!!!

Recommendable!! - Recommendable!!! Very kind and gave us more time. Good price and good treatment!!! Delighted. We shared with more people and it was cheaper than an excursion. Also we lost the phonocular and he picked us up.

Wonderful service - The pickup from the cruise port was a breeze, making our day hassle-free. Our group of 4 couples explored Castelmola before heading toTaormina . The tour, shopping, and lunch made for a delightful experience. Effortless and enjoyable outing! Would highly recommend. Bravo!

Excellent customer service - Excellent customer service our guide Santino was very informative and full of energy business owner. He was also very well informed of historical locations and things to do along the way for fun and for food. Overall I highly recommend him again I cannot stress the excellent customer service skills cleanest of vehicles and making the rides short while telling us stories.

Good shore excursion to Castelmola, Taormina and Isola Bella - Alessando, our guide, picked us up promptly at the cruise terminal in Messina. He was a skillful driver expert at handling traffic on a very busy stretch of road. There were many twists and turns on our beautiful drive along the coast but he was able to navigate through it all and got us safely and expediently to our stops and on time to our cruise ship. Although Alessandro was friendly and answered our questions, we would have liked more information as we passed some amazing places. But this did not detract from our enjoyment of this wonderful tour. Since we were in an SUV, we were able to be dropped off right at the center of things. We had stops in beautiful Castelmola, Taormina and another stop to enjoy a panoramic view of Bay of Isola Bella. We had enough time to explore and enjoy our time during our 5 hour tour. On our last stop, Alessandro kindly offered us some almond pastries (Sicilian delicacies) specialty of the area. We were very satisfied and recommend Pellegrino Services for private and more personalized tours in Messina at an affordable price.

Small group tour to Taormina and Casselmonia. - Santino was very prompt with response to emails and Emilio (our driver) was efficient and on time. This was not a "tour" rather a "transfer". No where was it written that there would be no commentary. Our driver didn't even speak English. The other passengers in our group of 16 were also disappointed. If it wasn't for an Italian couple in our group, we would not have been able to communicate with the driver at all.

Very Disappointing Transfer - There were 16 of us in the group, all English speaking, mainly Americans and Australians. Two in the group spoke Italian and very little English. The driver did not speak English at all. The whole time he engaged totally with the Italians who sat in the front seat with him. This tour was a disaster. He could not even tell us where the toilets were or what time to get back on the bus. Halfway through the transfer, people were texting Pellegrini letting them know we were dissatisfied. At the end of the transfer, the driver dropped us outside a church and pointed towards the ship. That was the extent of his communication with us. Not the driver's fault, the company should have supplied a driver who had even a little command of English. We discovered when we got back on the ship that people we met did the same tour in a taxi with two others which cost exactly what we had paid. A total rip off! We would not recommend Pellegrini Services to anyone who is interested in doing this tour. They are too careless in making proper arrangements. Lyn, Brisbane Australia