Great company to rent from. Fun ride thru the park! - This was easy to book, got all the details via text, explaining exactly where to meet them, and received good instruction from the employee. These are just plain fun to ride! Can zip along up to 20+ miles an hour, and hardly have to peddle. We all want one now! The bikes were in good shape, good charge, comfortable to ride, and never had a problem with them. My mistake - but thought we would get to ride trails and the roads in the park, but, this is really just for the roads. Not allowed on the hiking trails. Biggest benefit of the bikes, besides the fun, is the small parking lots that fill up. Never had to wait for a car to leave, just park the bike, view what you want, take off again. Never felt unsafe riding on the roads with the cars. Just always be aware of them. Kudos to the company - we booked for 6 people, but only 4 could ride. Grandma is only 5' tall, and just couldn't handle the size and weight of the bike. Grandpa chose to stay with her, and drive thru the park while the other 4 rode. Even though it was our fault, I requested a refund for the 2 unused bikes, and they granted it, and we very much appreciate it. So, just beware if you're short, these may not work for you. Otherwise, it made a day of sightseeing that much more fun! Another warning - be careful not to accidentally hit the accelerator toggle switch on the handle bar, when you are stationary - the bike will surge forward. My fault, but I did end up with some minor bruises. Could have been worse, but now it's a funny story to tell. Also, they offered to send a guide with us, for extra $. We were a family of four, and chose to tackle it on our own. But we all studied the map of the park, and the list of things to see, before we went in, so, we had an idea of what all we wanted to see. Also, we were more flexible for where we wanted to go, and were able to meet the grandparents at each site, since they were driving. Worked for us. If you don't want to have to worry about the maps, then the guide going with you might be easier for you. They will make sure you see everything.

Great way to see the Volcano - It was a great experience. I am sure the tour would have been great as well but we only did bikes. My two teenage boys had a blast.

Volcans galore - Had a great time, rode ourselves, great bikes, beautiful park. Kaylan was very nice and punctual. The weather was good, rainy often there. Held off time we finished.

Great for volcano park exploration - Great way to explore the Volcano park. Bikes are super easy to get used to and clear instructions are provided in advance. We chose to explore by ourselves (rather than a guided tour) and had a really great afternoon. Byron was very friendly!

Great fun even in the rain - Amazing day in the park getting to see some highlights ! The bikes took as little bit of time to get used to but the best tip we received was to set the Pedal Assist Setting (PAS) to zero when starting from a complete stop. From there figure out if you want to use the PAS or just the throttle. Even the rain didn’t stop us from enjoying this time checking out the park ! Of course, a rain jacket would’ve made it even more enjoyable…

Excellent guides!! Very... - Excellent guides!! Very knowledgeable about Volcanoes National Park! We highly recommend this tour!!

Not So Great - Very bad communication on which port was best for this activity. We had to request a refund. Very disappointing.