Delighted - A half-day tour was more than adequate to see the different areas of the city. Especially enjoyed visiting “Little Havana.”

Highlights of Miami - Our tour was great, the tour guide Roberto, was excellent. Would do it. Again. Give Roberto a 100 percent rating.

Miami city highlights tour - Did this tour on a Monday so it ended up being just the 2 of us as a private tour. Our driver Marcelo’s picked us up at our hotel on ocean drive a little after 9am in a van and the AC was nice and cool inside. He was very nice and informative about Miami city throughout the whole trip. We started at south point, then cruise through all the man made islands where the celebrities lived, and then through brickell city on the way to little Havana. We stopped at little Havana and walked around a little and tried the Cuban coffee there. We was giving about 20-25mins to walk around a bit on our own and that was enough time because it’s not a big area. After little Havana we went to bayside market and was given about 40 mins to walk around. Then after that we went to wynwood and drove around to check out the graffiti on the buildings. Our driver asked us if we wanted to get out and take pictures but we didn’t need to. So since it was just the 2 of us we finished early and he asked us if we wanted to see anywhere else in town he’d be happy to take us but we were clueless of where to go after so we just went back to the hotel. Overall it was a good tour and we had a great time. I would recommend this tour at the beginning of your trip so u can get a little familiar with the area, and hopefully Marcelo’s will pick you up

Great and informative tour - Mari cello was the best tour guide!! Thoroughly enjoyed this tour. Would recommend.Definitely the best way to discover Miami. Do this at the beginning of your trip.

What a find -- so much more than expected!! - Booked through Viator -- looking for more that an hour bust tour of city or hop-on/hop-off voice taped experience. This was it in spades. Hotel pickup worked perfectly, guide there within 5 min of scheduled time. Spoke superb English, indicated he was conversant in Portuguese, Spanish, and Italian, (some French). Traveled in a van (probably 10 person max) but we (2) were only passengers. For the next four hours we were regaled with the most interesting exposure to Miami that we could expect. He indicated that he enjoyed studying the history of southern Florida and it showed. Delivered back at the hotel 10 minutes late, but we could have spent another four hours with him. What a delightful experience. By the way, if looking for similar experience ask for Marcelo Plotnik (contacts with Viator thru Miami Sunset Transportation).

Intimate and informal - Marcello was our guide and he did a fantastic job of giving us an overview of the city. He was knowledgeable and personable. The tour was in a van....not a bus.....and there were only 4 of us. 3 Spanish speakers and myself. Marcello was fluent in both languages and conducted the tour bilingually. Pick up was prompt. Can't recommend this tour more highly.

We loved his tour. Oh My God! our... - <p>We loved his tour. Oh My God! our Guide was so funny. He had us laughing the whole time and my boyfriend can be stone cold. <br/> We saw Miami - actually the real Miami and we got history and great conversation. Thank you so so much for a lovely way to end our Miami stay. <br/> Should have done this first. :)</p>

Miami adventure - Fun trip to Miami and Miami Beach with Coral Gables, Coconut Grove, Little Havana, downtown Miami and south Beach.Great city. Roberto is great guide. Good humor and info.

Ok - Our guide was great. Was very efficient with his route, very knowledgeable of the area and recommended some great places to eat. I thought we were going to see some of Biscayne (from the description) but we didn’t. Then he dropped us off 16 blocks from our hotel and we “got” to walk back as part of the tour. Beware, you are haggled by every open restaurant along the way and it was HOT. There were places I’d like to see again and glad we did the excursion even if it wasn’t exactly what we thought we were getting.

Horrible service - We called to confirm our hotel pick up gave our location two days prior. Saturday comes we checked out of hotel, and we waited 40 mins and still no one showed up. When we called they told us they emailed me to change the pick up location and said I only had 15 mins to make it to a location 35 mins away. They ended up canceling our tour and told us we were not getting a refund because they emailed me. I’m still waiting on that email . The right thing to do was a proper refund instead of saying they sent an email. Horrible customer service. Will not recommend to anyone.