Helsinki Royal Line Boat sightseeing trip - I am a well travelled senior solo traveller.I went on the sightseeing boat trip on afternoon Sunday 16 th September. 2023. The boat was not busy. The woman crew member/ took everyone’s drink and food order apart from myself(this was not a problem for me) I went up to the bar and pleasantly asked if it was self service. This woman server went ballistic! She said she had not seen me, and anyway as I was only requesting a small glass of wine I was not important! I did say that her behaviour was unacceptable.She spent the rest of the trip sniggering with her fellow members and pointing me out. I believe Royal Line also run the Hop On hop off bus, so seem to have a monopoly on many tours. For reference this woman appeared to be of Filipino origin, middle aged with blond streaks in her pony tail. I did write to Royal Line who acknowledged my Email and said they would get back to me. However they did not respond further. It seem Royal Line put profits before any complaints. I felt distressed and humiliated. I also sent a copy of events to Helsinki Tourist board, no response from them!! This does not bode well for travellers to your beautiful city.