Tabitha is great! - The aurora viewing at the geodesic dome was canceled due to lack of participants. However Tabitha offered an alternate trip to Chena Hot Springs. The drive up was nice. She gave us info about the dog sledding community and other bits of history about the area. The hot springs were lovely, dinner was good but the wait was a bit longer than expected. On the way back to Fairbanks we stopped several times to potentially get pictures of the auroras. She found some nice spots with interesting foreground so the auroras popped. Unfortunately the auroras weren't very bright, but it was great to see them nonetheless. I highly recommending a tour with Tabitha. Even though it wasn't the tour I planned, it was worth the time and money.

Cold but AMAZING!!! - Awesome experience. Northern lights are a must see! Fabulous warming hut! Wonderful knowledgeable group. Safe drivers for hotel pick up and drop off.

Photos included - We were able to see the aurora from different remote areas throughout the night. Our guide was knowledgeable and friendly. Photos were taken and were included within the flat fee upfront. It was a pleasant experience that I’d recommend!

Excellent experience... - Excellent experience Kevin took time to help with camera setting and find the lights. Cloud cover came in, but he found a clear spot to view them.

Very educational and personal experience. The geodesic dome provides for some heat, coffee, and other snacks. The family - Very educational and personal experience. The geodesic dome provides for some heat, coffee, and other snacks. The family is very hospitable and welcoming. A five-star experience!

Excellent experience,... - Excellent experience, Kevin did a great job and we were able to see the Northern Lights. Definitely recpmmrnd!

Excellent private tour.... - Excellent private tour. Tabitha was warm, inviting and went the extra mile to make it the best experience for us! We will be back

Chasing the Lights - Tabitha was a wonderful guide and went out of her way to make our experience so good. She kept going to enable us to see the Northern Lights.

Weather check before you sign up - I think the dome was good, they did their best to show us the lights but this should have been a weather cancellation. It was already known that the skies would be very cloudy but they didn’t cancel the tour. Felt like I spent for nothing

The communication and... - The communication and execution of this tour was terrible. Started when we arrived on time at designated meeting place on Viator tickets (see attached). Tour guide was not present. After attempts to call she responded by saying she was picking other customers up and would arrive 30 mins later (approx 950 pm). After starting tour, communication was lacking ( no microphone used, no educational facts of route, Alaska, northern lights were shared). Temp in van was extremely cold and never asked if we were comfortable and adjusted to provide more heat after being out in -17 degree weather. Tour advertised Northern lights and Aurora photography with warm Geodesic dome. Also coffee and/ or Tea-Hot chocolate. There was no dome and no hot beverages! Tour guide finally offered water, after being asked. On return trip, tour guide made two stops; one to check on “traps” she stated someone had placed off the road and the second to secure water from a mineral spring along the side of the road ( mentioned she had no water in her home and proceeded to fill one empty 12 oz. Water bottle from the spring). Clearly poorly executed trip and guide was less than professional. While I have used Viator prior (primarily in Europe) this tour will have me reconsider using or recommending in the future.