Breathtaking Views... - I had a great experience with Viator for my Florence dome climb. I booked the tickets online and they were very easy to use. The climb was amazing. The views from the top were breathtaking, and I felt like I was in a different world. The dome is a masterpiece of architecture and art, and I'm so glad I got to see it up close. I highly recommend this booking for anyone who wants to climb the dome, especially since the tickets are often sold out. It was one of the highlights of my trip to Florence.

Fascinating! - I had a wonderful time exploring the Duomo complex in Florence, thanks to the last-minute tickets I found online. The tickets gave me access to the cathedral, the dome climb, the baptistery, the underground crypt, the bell tower, and the museum. It was a great deal and a great way to see the amazing architecture and art of the Duomo. The highlight of the tour was the dome climb, which offered stunning views of the city and the surrounding countryside. The climb was challenging, but rewarding. I also enjoyed visiting the baptistery, which had beautiful mosaics and a famous bronze door. The underground crypt was fascinating, as it revealed the ancient history of the site. The bell tower was another great spot to admire the cityscape and the dome. The museum was very informative and had impressive artworks, such as the original statues of the façade and the famous Pieta by Michelangelo.. I highly recommend this tour to anyone who wants to experience the best of the Duomo complex in Florence. It was a memorable and enjoyable experience that I will never forget.

Met our person at the... - Met our person at the location given. He gave us out tickets and we were able to use them to access the various activities at the Duomo. The lines are still long for getting into the locations but the tickets worked.

STUNNING VIEWS - Being able to climb all of the stairs and reach the top of the Duomo The view from the top was memorable

Very disappointing in the end! - There were crazy people in Florence! The places to visit were saturated, it was impossible to access the dome of the Duomo, for example. We stepped on each other, everywhere! The queues were unprecedentedly long, discouraging especially with the bad weather we had. In the end, a rather disappointing stay despite the beauty of the place, at least what we hoped for. Florence is a victim of its success like many other places.

Duomo tour - A little pricey we were charged over $100 but when we got the tickets and saw what the actual website charged it states only 30 euros per person. I would recommend just getting the tickets from the actual website.

The Duomo is wonderful, but the tour operator's organization is poor - We got tangled up with the tickets, because we were never clear about the schedules. We learned from the palace guards that only the Duomo has strict entry and exit times. The other entrances to the other palaces are for 3 days. I was never able to find the tour operator to explain what to do, even though we wandered around the place. Maybe they sent me the tickets through the application and we entered on our own, but we couldn't do everything. It is suggested that they better explain the entry times and the difference with the meeting time and be more explicit about the meeting place. Improve the information on how this package works for someone who is going for the first time!!!!! Climbing the Duomo was an incredible experience! Thank you Florence

Avoid during renovations! - The Baptistry is currently undergoing major renovation work on its spectacular ceiling. It is NOT worth visiting in its current state. The suspended cloth offers only a very poor reproduction and the English translations on the panels are not up to much either. We wandered around the nearby streets to get over the disappointment.

Expensive and no skip any lines - The experience is that you get to go but many things were not as written. It states - guaranteed to skip the lines - there is no such thing and the line is 30- 40 min long for each item! You stand in line to climb the dome - we showed up 15 min early and got in line early to go up faster. This is the only item where you have a timed spot. It’s also one of the only priced items. Everything else is free per the museum website. Expect to wait in line for all the different entrances. This ticket does not skip any lines. It’s also rather confusing which line is for which event. Lastly, this is rather sad that “agencies” are buying up all these normal tickets and up-charging the customers.

Booking features not fulfilled - The person in charge of distributing our tickets was 30 minutes late. Viator stated to be at a certain spot at 12.15 and the person didn’t show up until 12.45. This caused us to be rushed and he barely explained anything before running off. Additionally, my booking specifically stated they were skip the line tickets. I have screen shots of my booking that state this as well as a screen recording of me going into my booking and it says a check mark next to “skip the line” and even though I sent these to customer service they kept saying that on their end it was not a skip the line experience. I understand that it may have been a mistake on the system stating this but the ability to skip the line is the only reason I booked this through Viator. I missed out on a lot of other activities because I was stuck in long lines. I was denied a refund or even a partial refund. Absolutely horrid experience. Do not book this!