Bus driver and tour guide great. Check in desk people rude and dismissive - Pisa was amazing and the tour guide was really good. However the check-in desk staff were horrible. We followed the instructions and sort out the desk with fuchsia only to have the women behind the desk rudely tell us not the right tour group, after wandering around then checked with the male staff (and telling them they are only ones in fushia) they checked begrudgingly and found it was them. No apology just rudeness. Really left a bad taste thankfully Pisa was good. But do not want to deal with those staff again

Great trip, frustrating experience - Anastasia and person checking us in for tour did a great, it was a long ordeal just to check in. We were told that we were not on the list and our Viator voucher meant nothing. He finally found me on a cancelled list and right before bus left he said he would put us on the bus and work out the cancellation problem eith the booking agent. Not sure where the problem lies, but I spent 30 minutres wondering if I was going to have to plan something else for day. I did enjoy the trip but thr experience makes me second guess using Viator again