Amazing - best tour best provider - What an incredible experience, and not just because Madeira and this part of the island is awesome, but made all the more amazing by Richard and Katrin. I felt like I was hanging out with friends without it effecting any professionalism. Communication from the point of enquiring about this tour up to and after the tour has been on point. They helped me with questions about Madeira that had nothing to do with the tour, or what they offered, they just love this island and their customers so much and it shows with how they treated me as well as the knowledge they have. I had the best day on this tour. Little things about Heartbeat that stood out for me were the small touches like coffee in the morning, adapting a little knowing what I liked, poncha on the way home and the fact you were taken down the cable way at the end where all other providers I could find didn’t offer that.

Greatest Tourguides on a Wonderful Tour - Absolutely amazing tour, Richard and Kathryn were so lovely and informative. The sights on the western tour were stunning and it was such an amazing experience.

Definitely a highlight of my time in Madeira - While in Madeira I wanted to visit the western part of the Island. I found many tour operators offering similar itineraries but then I found this company with a unique itinerary covering the highlights but also some places which are breathtaking but often not included in tours ( like Achadas da Cruz cable car) and that was my initial reason for picking them. I can say this tour exceeded my expectations. First the communication was flawless with getting all the information in time through whatsapp and detail explanation of pickup point so I didn’t have to bite nails the night before if I will be picked up in the morning. Richard was such an amazing guide and person. He is full of knowledge but also nice person to talk to ( and a great driver). We got to visit an interesting selection of places from Fanal forest, Seixal beach, Achadas da Cruz and I even had some free time to swim in Porto Moniz natural pools. I enjoyed views along the way and made some nice photos as well. Coffee as an ice-breaker and poncha to wrap up this lovely day were also a nice peek into the local life and habits which gives this tour even a bigger value. I can give all the recommendations for this tour. I hope to take another tours with this company when I return to Madeira and in the meantime I hope that I will find such an enthusiastic and innovative people as Heartbeat team in every place I visit. :) If You want to make the most of your day in the west of Madeira this is the right tour fot You.

Wonderful excursion in small group - It was a great trip from start to finish! Highly recommended! We had a great time with Katrin & Richard!

Great day out West - Fantastic tour so relaxing and friendly. Richard was very knowledgeable about the Island and it's beautiful nature. The minibus was very comfortable and we were so glad we made the right choice traveling in a small group. Would highly recommend Heartbeat Tours and really looking forward to the East Coast tour next year. Kevin