One day before your departure:
STEP 1: Our customer service team will recommend the departure time from the hotel based on the estimated departure time of your flight. Typically, for international flights, it is recommended to depart from the hotel 4 hours in advance, and for domestic flights, it is recommended to depart 3 hours in advance.
STEP 2: Our customer service team will leave a message to you through the Viator platform to confirm the hotel departure time and provide you with information about the driver and vehicle.(includs information below:
- Driver’s name
- Driver’s photo
- Driver’s contact Number
- Vehicle’s plate Number
- Vehicle’s branding
On the departure day:
STEP 3: The driver will arrive at the hotel 15 minutes earlier than the agreed departure time. Our customer service team will notify you that the driver is ready to depart.
STEP 4: The driver will be waiting at the hotel entrance with a pick-up sign displaying your name and our company logo.
STEP 5: The driver will assist you with your luggage and ensure that you arrive at the airport departure level on time in a clean and comfortable vehicle.
STEP 6: The journey from the hotel to the airport takes approximately 1 hour by car.
SERVICE completed
- Private transportation
- One-way private transfer
- Bottled water
- In-vehicle air conditioning
- TripAdvisor Experiences brokerage fee
- Surcharges on fuel
- Parking fees
You will receive photos of the driver and vehicle in advance. This is a service that only our company can provide. You can rest assured that the driver and vehicle who will serve you on the day will not be switched by the last minutes with any excuse.
Choose us, to receive the photo of the car and vehicle in advance, to avoid any unexpected situations and fall into traps, such as encountering an unprofessional and rude driver or an unexpected old car which is completely different with your booking.
Choose us,enjoy a hassle-free departure, ride comfortably in an air-conditioned and NON-smoking vehicle with ample room for your luggage. Your professional and courteous driver will be waiting for you at your hotel and will help you with your bags. We provide 7*24 hours English speaking customer service. with free cancellation up to 24 hours in advance, you can book with confidence.
For a full refund, cancel at least 24 hours before the scheduled departure time.
