The Charm of the Canal - A great tour. Didn't understand what they were saying but I took the ride for the scenery. Met a couple who were very friendly.

IT WAS SO GREAT!!!! - It was just great!!! We met Jörg and Dieter. One of them was sailing and Dieter provided us with drinks. Whatever the other skippers say, Jörg mastered it brilliantly. His seaman's yarn made everyone smile. And,... until today we didn't know that Hamburg has such beautiful natural canals. Holidaymakers at the harbor, visit the Alstersteg and go on board. It's really worth it!!!!! Not all water is created equal!!!! We will repeat this tour!!!!

Good trip, but no English - There was no English commentary. Boat ride was good. Good scenic views. Plenty of Photogenic spots. Lovely views of the Canal and bridges.

Sadly the lack of ventilation in vessel, spoiled the ride for me and my friends. - We picked this activity because the threat of rain was in forecast, but we still wanted to do some touring of City. Boat is fully enclosed and they just have small operable vent type windows at roof line. It is a shame because ride quickly became very loud and stuffy with heat and small children crying, yelling and banging. Also the engine fumes hung in the air in sections we had to go slow, due to narrowness of channel. There was a small open section in back of boat but filled very quickly. I really enjoyed where tour went and seeing the area from that prospective. Just would have loved it if sides of vessel were completely open or at least more operable, to be have better air movement in summer weather. They had some roof skylights I wished they had opened, could have helped, even with light drizzle of rain we had.

Unfortunately not the promised tour - After the barge had set off, the captain announced that he could not go into the canals due to the condition of the ship. That was the reason for our booking. If it had been mentioned on land, we would have cancelled. We found the attitude cheeky. Hence the 3 points. We then went on an Alster tour towards the north. It was interesting but not the tour we expected. The staff were nice and presented the information in a humorous way. We were also unlucky and had several very loud groups (families with children) on board who didn't give a damn about what the captain was saying. It was difficult to get the facts. We will try again on our next visit but do better research.

No English available, despite the advertisements - Despite the advertisements, no English was available. As the tour began, we asked for headsets and were told it was only German. We asked again and this time they said to listen to our phones. After a third request, they provided instructions and this worked okay. The guy wasn't outright rude, but it was close Boat ride itself was fine but we felt like the victims of misleading advertising.

Afternoon canal ride - We had heard that the canal ride was a great experience, so we decided to give it a try. We did the 2-hour ride, and boarded just a few minutes before departure. The ride was nice, with beautiful views, but there was no English translation available, which we were ok with - the German-speaking passengers seemed to enjoy the boat Captains jokes and running dialogue.

not working guidance - an okay walk along some of the canals. It said that it was English guidance, but it worked for 5 minutes (app in mobile) it was not so much fun to be guided in German when you didn't understand. hardly an excuse for this.

Rude unhelpful driver/guide - don't take this cruise if you don't speak German! - The cruise was nice but the driver/guide was very rude and unhelpful. There were no instructions about how to connect to the English audio guide (which was promised on the website) and when I asked for help he was very rude and impatient and acted like it wasn't his problem. Made me feel like a nuisance and very unwelcome. Actually made me quite upset! Particularly as I was travelling solo. I suspect he was anti-English - I certainly didn't hear him take that tone with anyone else on the boat. So I didn't understand a thing and would have chosen a different tour had I known that would be the case. Will be asking for a refund but I doubt I'll get one. What a shame this treat was ruined for me

2 hours we won’t get back - Waste of time unless you can understand German. 2 hours too long for what is involved. Indoor seating was too warm with very little outdoor seating.