Great driver - Great price, punctuality, on April 27th around 6 pm I got on in Gatwick and went to Heathrow, the lady driving, route 36 was very nice, smiling, very good driver and very strong...she helped all clients loading the luggage.

Fantastic service - Absolutely fantastic- great prices compared to a taxi, comfortable, great drivers! I have done this from Oxford to Heathrow and Gatewick never an issue!

Very good service - Bus arrived on time to Gatwick and left perfectly on time Sunday 14th, 17:20. The bus driver was very friendly and helpful. Thank you

Confy coach! Nice service. - I used the coach when there was a strike on tube/local bus so the only way to get home was to take the coach from Gatwick to Heathrow and to my home. It was my first time to use the service. Very comfirtable, so I am going to use it again in the summer 2023. Was looking at the timetable and it looks like there are less services from midnight to early morning. I wonder if I book the later one (around 3:00) but get on the earlier one (around 1:00). I am not sure if I can make 1:00 one, but if I do then I would not want to wait for 2 hours...

Pleasant ride - Very comfortable travel,very helpful and experienced driver,everything was on time: depart and arrive

Nice coaches but now takes too long - Comfortable coaches with lots of legroom. Driver on way back to Gatwick was great, on way to Oxford different driver very heavy braking on M25 repeatedly. Main issue is the Gatwick coach goes into Heathrow now which takes much longer than before. Train is now much quicker. Would be 5 stars if direct Gatwick to Oxford - or even just went to T5 then back on motorway!

Disappointing ride - I took the bus Gatwick North-> Heathrow on Oct 7th scheduled at about 1 am (bus arrived at Gatwick North to pick us up with 30 min delay). Because of weekend road closures and the driver's incompetence to deal with these (unjustified for a professional driver, since weekend road closures in the area are common, as passengers were commenting), it took us more than twice the time (about 2:30 hrs) to get to Heathrow. After wandering around in local roads for a while, the driver stopped and declared inability to get us to Heathrow and asked passengers to assist. He asked passengers to help, using their own GPS. At some later instant, he stopped somewhere and asked a passenger to assist with backing the bus. Positive thing out of this mini-disastrous ride was that I got a chance to experience the great social consciousness of the (mostly) UK passengers, who, instead of complaining (e.g. because some must have missed their connecting flights) were supportive to the driver. Surely, a better driver training should be on the company's to-do-list.

Disappointed with their behaviour - I wanted to pay with old £20 notes (all banks accept them until 30th September) and I have been told that I cannot pay as they are old paper ones. I tried to explain that they can accept them until end of month but the driver insisted that they haven’t been accepting them for three years now (really?) . I have been also told (not in the best way) that he knows his job and “you can complain if you want”. I don’t think this is the behaviour we deserve anyway…

Not recommended anymore - Unfortunately the airline has decided to aggregate the two services and now to go to Gatwick or come back from Gatwick it goes through Heathrow. This is unacceptable, the travel is so long and also expensive.

Take the train from Gatwick instead - You’re better off taking the train now that the Gatwick bus stops at Heathrow and High Wycombe - the journey takes an hour longer. The cost has increased and the service has declined. Additionally, I recently had to take a taxi after the bus to Heathrow was full after waiting for an hour on St Clements in Oxford. The upshot is the Airline bus is unreliable