On time, clean - Exactly on time in the pick up location, car was nice and clean and safe driving. Not much else to say

Excellent service - Communication was excellent, driver was waiting for us at the airport, he was very friendly and a helpful driver.

Happy I signed up for a ride! - It was wonderful to have someone meet me at the airport after a long flight. My driver was delightful and answered all my many questions about her country. I would highly advise anyone flying in to sign up for a ride with o their accommodations.

Excellent driver ! - Great driver very lovely and excellent communications, had booked last minute on same day and very happy it was all organised . No fault to mention at all. Thanks !

Great experience - The driver was waiting for me at the airport. When we drove to my apartment, we could not find the building. The driver was very patient and helpful. He called the management company and was able to find the place. He also offered tips for my stay and answered all the questions I had.

Highly recommend!! - Picked up by pleasant young man who was helpful and very efficient. Got a bit of info about the city and area.

Okay trandfer - Driver was fine. Only issue is we were dropped off a little short of our stay location which caused a little difficulty in finding my accommodation but since it was near info office we got further directions to find our place.

Worst customer service and will never book through Viator again. - Worst customer service I’ve ever had with a simple transport. After trying to communicate with the operator as my flight came in much earlier than expected, the operator simply said in a very short email they were busy. No discussion, no apologies or further communication. Will never book through Viator again.

Terrible customer relations. My arrival date is August 31 not June 18. Just a typo! - There was a mistake in arrival date and company refused to adjust date, although I called and wrote and wrote many times

Worst experience. We had to leave 1 of us behind. - We booked for 3 passengers and later we changed to 4. Viator said no problems and helped us processed the request. They charged a bit extra for the added passenger to my credit card. We wanted a detailed confirmation and Viator said they already sent the updated information to local transfer company, and we had to check with that local company in the morning. So I called the local Transfer company to confirm the booking. The guy who picked up the phone was mad and asked me, ‘Can you imagine? I have 1000 of pickups and drop offs per day and every customer would have called me?’ And when the pickup time came the driver showed up with a small car and told us that the car could take only 3 passengers, and it’s illegal for that car to take 4 passengers!!!! We showed the driver with our updated booking ticket stating 4 passengers. This Trasfer company didn’t care and we had to leave one of us behind to take Uber instead. I plan to ask for refund of money they charged me for the 4th person. Not a pleasant experience.