Excellent service - Only booked the tickets one week in advance via Booking.com. Expect the train to be late. The tickets were delivered to our hotel.

Great experience - Views Amazing ! The ticket was for the second class and it was totally fine. There’s not a/c but you can open the windows that it’s even better to enjoy the view !

Booking of train ticket - From booking to ticket collection, the process was smooth. Viator’s response was quick, and the ride was fantastic. Highly recommend!

Kandy to Ella - A really nice experience. Will recommend everyone to book tickets on 1 or 2 class with reserved seats. 3 class was filled with people. I got contacted on WhatsApp and the communication was excellent. The tickets was delivered to our hotel :)

Good communication - Geesara, our ticket coordinator, communicated with us via whatsapp, always responded quickly, answered all our questions, was super friendly and delivered the train tickets in time to the hotel.

Kandy to Ella train tickets - convenient & reliable! - 2nd class reserved tickets for the Kandy to Ella train, delivered to your hotel the night before. Convenient and reliable!

Good experience! - A night before I booked four reserved seats for the train from Ella to Kandy. This was very quick and easy. We even got four first class train tickets!!! The train journey is a wonderful journey!!

Long train ride from Kandy to Ella. - 2 days before the train departure I had not heard anything yet, so I contacted their company. It took a while before I got a reaction. We got the tickets late on the evening before the day we were scheduled to depart. The site indeed says tickets 3rd or 2nd class, and we were unlucky to receive 3rd class. The price is the same, while on the official site there is a significant price difference. It was a very long and uncomfortable trip on wooden benches with 90 degree angle back of the benches and little space for people to sit. Moreover, the seats for me and my son not even next to each other. Luckily no issues with swapping seats. I understand the tickets are more expensive than when you buy them on the official train website where much harder to get (not the provider's fault, just room for improvement by the Sri Lanka railways). But it feels like being cheated paying the same price and getting 3rd class. The provider told me they get the tickets randomly. So maybe if you order earlier before your actual departure, you might be luckier. Coming from Vietnam (where we live) the trip was not as magnificent as a I expected based on the descriptions, but that has nothing to do with the provider. Probably coming from another country it is worthwhile, but I would not recommend it. The trip from Kandy to Ella was almost 8 hours (as delayed), while by car much faster. It also got a bit cold when we were high up in the hills. If you do take the train, make sure you get 2nd class tickets. Probably also better to take the train for a shorter distance.

Terrible experience - We booked this trip on the understanding that it was second or third class seat tickets and the train left at 8:30 which we have confirmed in writing. We were given first class tickets where the windows didn’t open. They seated us separate from our kids and they booked us on the wrong train time. Terrible experience! Book with another company. Do not book with Mahawali tours. They ruined our experience and refused to reply to our messages asking if we could change our tickets to second class.

Kandy to Ella Train Tickets not supplied as promised - Don’t book with this company as you won’t get the tickets you paid for or were promised. Terrible customer service!!!!!!