Great Cruise Excursion - Our guide was great, friendly and personable! He gave us a great recommendation for a steak and my husband loved it!

Fun shore excursion to Florence - Fun shore excursion to Florence. Our bus guide told us many things to see, and we appreciated her organization. The food tasting was nice, and gave us ideas of what to purchase, as well as a little sample of the local cuisine. We had a nice day in Florence, with walking around the city, shopping and an authentic lunch (not included).

Luca was s great guide... - Luca was s great guide and set us on in search of an amazing steak and the best local leather goods. His personality lent itself to an entertaining guided tour and insights from a local.

Florence and Pisa tours with tasting - My tour guide Sabrina was very pleasant and explained everything very clear. We really enjoyed the trip; the only time when we went to Pisa, the rain was heavy that made us hard to take pictures.

Great way to see... - Great way to see highlights of both cities off a cruise ship. Our guide Vanessa was very good and made the trip worthwhile.

The guide was awesome.... - The guide was awesome. The tasting lame. Shop at the market was very crowded and disorganized. Very disappointed.

Cruise passenger friendly! - Alice is a great guide, and this is a nice way for people visiting Florence from a cruise ship to get to and from Livorno and have a bit of tour guide information and time to explore on your own. They went out of their way to make sure everyone was accounted for and no one was left behind. They also were VERY in tune with getting everyone back to the port for each cruise ship departure time.

Livorno to Florence - Patience of the guide, Beatrice. Would be useful to know the travel time from Livorno to Florence prior to booking. Excellent driver.

Great tour guide - Sabrina was an excellent tour guide. She spoke multiple languages and was well versed in the history of the area. Massimo handled the bus like highpoint. With her guidance we were able to maximize the time allotted to us for eating, shopping, and touring the iconic sites.

A Waste of Time and Money - This tour was not at all what we expected. Because the bus has to be parked outside of the main area of Florence, a fact not published or noted in the details about the tour, it was very difficult to get to the Academy or the Uffuzzi Palace in a convenient or timely manner. The guide did not give more than general directions for walking to the Academy where we already had reservations to see the David and so we had to continue to ask strangers along the way to help us reach the location. The map provided was useless. The last thing newcomers to an area need is no real guidance to get to the major sites. At least the tour guides should make every attempt to get people to the central part of the city so they can find their way about. The bus was parked in an outlying location which was hard to even reconnect with the end of the tour without one getting directions from strangers. We did not pay for a tour where there was absolutely no guidance. Our tour guide ,as kind as she was , tried to direct us to the Academy, but sent us in a direction away from the main part of Florence . I would definitely not recommend this tour or any tour that Viator does where its tour does not provide more guidance to strangers trying to navigate a new city. Overpriced and inadequate for tourists, that’s the best that could be said for this experience.