Bad tour company but GREAT TOUR Guides - This tour advertised a pick-up from the hotel however 19 hours before the start of the tour the tour company sent an email stating that they will NOT be picking me and my daughter up from the hotel and we will have to find my own way to the city center cruise lines. I chose to use Viator for this tour because of the convenience of being picked up from the hotel and at the last minute the tour company changed the rules. This tour was geared towards the cruise ship that docked in the port and was not as advertised. I could have gone with GetYourGuide who offers comparable tours and don’t change the rules long after it’s time to cancel. I was very disappointed and not sure I will use Viator again. The actual tour guide, Luigi, on the way to Pompeii was very courteous and super knowledgeable, he explained lots of great facts. The tour guide that was inside of Pompeii was also fabulous. He explained lots of details and I had a great appreciation for Pompeii after the tour. Kudos to the tour guides but I was very disappointed with how the tour company handled the transportation which left a very bad taste in my mouth.

Great walking tour of Naples and then Pompeii - We had such a great (half) day with Viktoria leading the brief walking tour of Naples and then of Pompeii. Her breadth and depth of knowledge, along with her passion and energy were on full display. Couldn’t have asked for a better experience.

Pompey is the best part of Naples - Elisa was an excellent guide, she gave us great information while having it land conversationally with jokes and stories. The overall Pompeii experience was fantastic. Anyone that has to go to Naples should do it, as is the neat thing to do in Naples.

Great, must see - We had a great guide. He was very informative and funny. The restoration was amazing. We were surprised by the size of the excavation. We would highly recommend that visitors put this tour on your list of things to do

WONDERFUL EXPERIENCE - Great trip, wonderful experience, Michael was very knowledgeable about Pompei and the ruins. We also had time after the tour to have the best pizza of our lives right across the street from the ruins. The Siciliano...

The guide was great. I... - The guide was great. I would recommend people bring their own headphones. If I were a tour company I would double the prices to reduce crowds to make the experience better.

2 hours in Pompei - I liked being picked up from my hotel. Guide was knowledgeable and I learned a lot. Pompei was bigger than I expected and I discovered that the city was planned on a grid. It had not grown randomly. Instructions on how long we had to spend and where to meet were clear. It was thoroughly enjoyable and I would recommend it.

Great tour! Expect communication from them through WhatsApp - Tour itself was fabulous and run perfectly. 2 hours inside was a great length and information was constant! Download WhatsApp and register using the phone number that you give for communication! Communication beforehand could use work. We selected "hotel pickup" and put in our hotel. A few days before, the tour operator had not confirmed the date and time, so I reached out via the Viator communication feature and did not get a response. The night before we were worried, so we called the tour operator directly who confirmed our hotel and 10am. After reading some reviews with confusion about all of this, we remained worried so a travel companion recommended down loading WhatsApp, as other tours had communicated with her that way on another trip. Sure enough, about an hour before the tour, we heard from the company through WhatsApp, asking to confirm that i had received messages from them - our pickup hotel was actually a 5 minute walk, and the time was a little different too. Apparently they had been reaching out to me via WhatsApp for a while attempting to communicate pickup info. As I said at the start, tour was fabulous, well-organized, and the perfect length. Guides were friendly and clear.

Pompeii with Francesca - Outstanding trip. Francesca, our guide was delightful, informative, friendly, and funny! Perfect amount of time in Pompeii with historical details galore.

Bus never arrived - office not helpful - should have just used metro fro start - Never got our tour. Bus was supposed to pick us up at our hotel - which we confirmed by telephone the night before and morning of tour. 20 minutes before the pickup time the hotel desk told us the tour called and to wait outside - which we did. Then. The hotel clerk very Mrs out to tell s the tour called to say we needed to be several blocks away - so off we went. We called the company to confirm the location and they gave us new directions. N bus there so we called tour again and gave them our cell numbers - which the had. The bus was supposed to call us but never did. Now 20 minutes late we called the tour company and no one answered - three attempts and no answer. We have two other tours scheduled with the company and are thinking about cancelling. Getting to Pompeii is easy on the metro - which we did. If you want an English tour it’s available at the ticket office - or get the audio .tour. Needless to say we will be asking for our money back and if that doesn’t work we will challenge the charge on our Visa. Very disappointed in the company.