Excellent Experience! - We were on a cruise with limited time to explore. I booked this experience because the pickup was prearranged and the ticket for Vesuvius was included. Our driver messaged us the day before with the pickup time and location and the tickets. (Download or print the tickets before getting to the entrance due to lack of connection). He arrived on time and we went to pick up 6 others in the group. With everyone on board, we headed to the mountain. The views on the drive-up are amazing, then they keep getting more impressive. You get dropped off at the entrance. Again, have the tickets downloaded or printed. Once in, you start to climb. It seems daunting and can be, but take breaks and you'll get to the top. Great experience! (Please don't be like one reviewer who was expecting an active volcano. Lava is the last thing you want to see when at the top of Vesuvius!) There are toilets at the entrance and places to buy refreshments at the entrance and top. After our descent, we met our driver at the predetermined place and time. We were driven back to the cruise port without any problems. My wife and I were very pleased with this experience.

Two Thumbs Up! - This was a great way to get from Naples to Vesuvius and back! Personalized pickup locations, small group, better than a tour bus full of people! The driver communicated well and was even willing to drop us off at the port instead of the original meeting spot so we would be on time to get back on our cruise ship! He gave us 2 hours on the mountain which was perfect!

Impressive half a day nature walk and climb. - Impressive nature, dont rush, bring comfy, but not valueable shoes, will be dirty. 2 hours more then enough. Guides not so interesting and hard to hear…

Vesuvio amazing, tour not as much - The time in the park was fantastic. Getting the bus there was a little confusing but it all worked out. It was five hours total, not four. We did not get a guide at the park - that would gave taken more time. Sone background abput the history on the bus would have helped.

A drive up to Vesuvius - This tour was transportation only for us, as the host/driver spoke Italian with the other guests most of the time during the drive (we don't speak Italian and thought it was going to be an English language tour). There were supposed to be guides at the top but we never saw them. Still, an amazing experience and would recommend it. The tour cost about the same as a taxi would have been which is basically the service we received.

Well organized but not entirely as agreed - You could specify a boarding location when booking. There was one 100 meters from my apartment today, so super handy. After I received a reminder 2 weeks in advance with a different boarding location, I immediately sent a message. I received a confirmation back with my preferred boarding location. 1 day in advance I received a WhatsApp message with the tickets and suddenly a different boarding location. Immediately sent a message back and the answer was that due to traffic they were no longer allowed to stand there as a boarding point. I can't imagine that this wasn't already known. The ride to Vesuvius was fine and the time you get is also more than enough.

Impressive experience - Driver was excellent. Directions to the pickup point we're good. I had a great deal of difficulty acquiring the ticket online. The automated help service was very helpful but the staff telephone service phone person was rude and hung up on me. Nevertheless I got my tickets and then enjoyed the experience.

Great tour, but needs better solutions for delays - Our tour had a rocky start with the driver being over 1.5 hours late to our pickup spot due to confusion of other clients. The communication with the office/organization was incredibly frustrating because we constantly had to ask for updates; the office never kept us informed of delays unless we asked. Once we were on the road, however, Giuseppe (our driver) was very friendly and chatty despite the language barrier! We got to explore Pompeii on our own for a couple hours, then he brought us up to the starting trail of Vesuvius. The sites of both locations were beautiful! We asked Giuseppe if he could drop us off at our hostel instead of the pickup point, as it was far out of our way and we were much later getting back due to the morning delay. He was 100% willing and we had a fun drive back laughing as we used google translate and maps to direct him to our destination. The tour itself was great, thanks to Giuseppe, however we could not BELIEVE how long the wait was in the morning. I don't understand why other clients being incredibly late get to affect the rest of the group, who were waiting forever, in the heat, on-time. Feedback would be to find a better solution so that it doesn't affect the rest of the group, as the delay caused our future plans needing to be changed to accommodate the late clients.

Magnificent Vesuvious, but horrible tour service. - 1. The tour organizer changed the pick up time at the Hotel Naples from 12:45pm as indicated at the time of booking to 12:15pm for no particular reason. 2. Pick up point was changed from the hotel to a place which was about a mile away and we had to rent a cab to be there at the requested time of 12:55pm for a 1pm pickup. 3. The bus was about 20 minutes late. When we had requested if the bus could wait 5 minutes so we can leave our luggage at the hotel and board, the answer was a firm NO because the bus cannot wait for anyone as it followed schedule to a T. Well, as we found out later, it was hardly the case. 4. There was no guide provided at all. 5. The bus driver dropped us off at a different location than the pick up, which was 11km away. We had to go to the Vesuvios Tour office to explain the situation and request a ride back. Although they were kind enough to drive us back and i must state that the tour organizer, Ilenia, was very prompt in responding and offering to help, they dropped us off at the pick up point instead of dropping us at the hotel as a courtesy for the blunder they had committed. 5. Overall a very bad and horrible experience. Gave 2 stars for prompt communication and quick resolution.

Terrible tour service. - After taking a train from Rome to Naples for this tour only, we were picked up by the driver. After about 20 minutes in the van headed to the volcano, the tour service calls the driver to say that they did not have tickets for us. We tried to purchase tickets at the park entrance, but were unsuccessful. The tour service only gave us a half refund even though we did not get to complete the only item on the tour. Viator should drop this tour service. Our driver stated that mix-ups like this were not uncommon with this tour service.