LOVED IT 😍 - The tour guide was extremely knowledgeable and very pleasant. Offered several opportunities to ask questions and offer assistance when needed. Would DEFINITELY do this tour again with him again

Awesome guide - Sean was very passionate as a tour guide great experience very knowledgeable and understanding with special guests that needed assistance Thanks Bull Lucero USMC

Great guide and best tour in NYC - Russell did an amazing job telling the story of 9/11. He included so many interesting facts that we all came away with a real feeling about that day that we could never have captured anywhere else. Thank you Russell!

Memorable 911 memorial experience at ground zero and observatory! - Jacyln was an amazing guide and not only knowledgeable about the history and ground zero but made the experience extremely personal and memorable. Definitely recommend this tour and Jaclyn!!

Great memorial tour - We had a great time taking the tirme to learn about the 9/11 memorial and all of the symbolism around it. Helene was a wealth of information!

A Moving & Informative Experience / A Must-Do! - Given the events of 9/11, we obviously anticipated there to be some sadness during this tour and indeed there were some moments. However...our guide, Dana, so well blended the difficult details of the planes hitting the towers, the how-and-why they collapsed - all while interjecting facts, figures and stories of the many heros that day. Great details were also given regarding One World Tower, the surviving and new buildings, etc. - all in such way to have our rapt attention from the beginning to the end. The start of the tour at St. Paul's Chapel was a proper starting point and the tour continued well paced from there as we made our way to ground zero. We simply cannot sing enough praises about Dana. Having lost her brother in the event her firsthand account of that terrible day, and all that has followed in the years since, provided a personal perspective as few could. She did not, however, present in a way which wallowed or depressed (although it certainly would be an underlying emotion given that day). Rather, she interspersed accounts of some miracles that day, the heroic efforts of the responders from near and far, allowed time for quiet reflection at Fire House #10 and the reflecting pools, and talked about how the city and citizens wrestled with what the area should become afterwards. All in all, Dana provided a tour which was sensitive, informative, respectful and well-paced. We suspect this tour group has other equally professional guides, so we believe that you cannot go wrong no matter who your guide will be. For us, however, Dana was truly special and we came away feeling blessed to have her walk us through a difficult history and in her own life. Quite simply, she was, incredible. My wife and I have taken our share of tours around the globe and we agreed this was truly one of the most well done we've ever experienced. This tour is a MUST when visiting NYC.

Great reminder of the tragic details of 911. Always remember - Dave was a great guide! Very thorough in his knowledge and background. He was a wealth of experience and information! First class!

A great experience with a very interesting guide - It was a great visit with Dave as guide. History, explanations, highlights. We loved this visit. We really enjoyed it and do recommend it!

Informative, engaging tour; highly recommend. - Very informative, emotional storytelling. Just the right amount of time and interesting facts told about the monument. Highly recommended tour.

Hard to hear - If hard of hearing - Save time and just do admission at museum. Tour was unable to provide equipment or Bluetooth capability for hearing aid. Speaker not loud enough. Tour guide did the best he could to accomodate but couldn't hear a thing due to the amount of noise in the area. Please display online that tour not suitable for people with hearing impairments.