Smooth Ride - Helpful and arrived in a timely manner! Gave great conversation during the ride! Will use services again!

Viator comes through again. - Driver showed up just a few minutes after the anticipated arrival time. But that was okay. We still made our ship in lots of time.

excellent service! - Picked us up early and Cole was awesome we had no cash to tip him as we had an unexpected issue with the bank but he was certainly worth tipping! Sorry Cole. If we can send one let me know please!

Great risw - We received up to date information the day before and the day of the trip. The ride was smooth and we made it to our destination safely. I recommend!!

Thank You - Bad planning on my part after a cruise, had a 3 hour wait until pick up and I called to see if there was a possibility of an earlier pick up. We got picked up an hour and a half early. So thankful for them moving up our pick up time. We will definitely use this service again.

No stress - This was one the smoothest parts of the trip. Hotel p/u 10-10 Terminal p/u 10-10 Communication was great! Thank you for making the transfers so easy!

Need to identify better unknown drivers - Not able to identify who they were or what kind of vehicle they were in. I had to call to identify them

Don't book this service - Very unprofessional & unorganized transportation service. They weren't communicative & were late. Do not recommend.

Not professional and vehicle no label random description. - Cons: I have transfered from the cruise terminal to the airport in the last 9 months. With that being said this was a very poor experience. Through viator I called to confirm my reservation was accurate from the questions asked on location pick up .It was a little confusing and when speaking with someone they also seemed confused but were helpful. The day of pick up was a lack of information of shuttle vs van service and company providing services. The name of company for pickup was texted to me the 1 hour prior to pick up. I tried to call back and got a text message stating I will call you back and never recieved a call back. The van literally arrives anytime between the hour and 30 minutes. The company or driver did not give any information about where pick up would be. My husband flagged down a blue Ford with no name or label of company on it and luckily it was the actual transportation for us. The driver stayed on phone giving the next pickup exact directions and stayed on phone with them until he picked them up. I would have taken an uber and got the driver photo, name, car make and model and an accurate arrival time. It was over all not professional. Pro: I reached my destination.

Never pay in advance. - We were not picked up. When we contacted Viator they contacted the tour company they used and were told the bus had been at a different terminal. We would have to wait 2 hrs. for the next pick up. That would have had us miss our flight. We asked for a refund and Viator said the tour company said they contacted us and we did not respond. Both Viator has washed their hands of the refund saying we have to get the refund from the tour operator they use and the tour operator (Rapha Tours) in Orlando Florida says we have to prove to them that we were at the port terminal on time when they were there to pick us up. What would we call to see if they were running late and if they were still coming to pick us up if we were not there waiting for them. Both Viator as well as the Tour Company put the blame on us and have both refused to refund us the fee we paid. They blame us and we then had to book a taxi to get us from Port Canaveral to Orlando Airport to get our flight home.