24 hours after booking:
Our customer service team will reach out to you within 24 hours after booking. Please provide us with your travel details, (flight number, the number of people traveling, luggage, pickup/dropoff address). We’re here to help you figure out the best routes and vehicles for your needs.
How We Pick Up:
- Our driver will be waiting for you at the exit of the arrival gate, holding a sign with our company logo and your name on it. He or she will wait up to 90 minutes after your flight’s arrival time.
- If we don’t find you at the pick-up point 90 minutes after the booking time and we haven’t heard from you, our driver will need to leave and we won’t be able to refund the fee.
- If there’s any change in your flight schedule, please let us know at least 4 hours before your scheduled pick-up time. Otherwise, any extra costs will be on you.
- Our driver will be at the airport based on your flight time. However, if you set a specific pick-up time, we’ll treat it as a one-off pick-up and drop-off order.
Points of Interest
- Haneda Airport
- One-way private transfer
- Parking or airport fees included
- 90 minutes of free waiting time at the airport
- 30 minutes of free waiting time for hotel pick-ups
- Complimentary child seat
- All tolls covered
- Private vehicle for 1 to 8 passengers
- $14 extra for 2nd child seat
- Gratuities
- Overtime fee is $28 per hour.
Whether you’re flying solo or bringing the whole gang (up to 8 people), we’ve got a ride that’ll fit you just right.
No need to stress about flight delays - we keep an eye on your flight and adjust pick-up times as needed. And the best part? We’re up and running 24/7, so we’ve got you covered no matter when you land.
Our pricing is as clear as day - no hidden fees, just pay for your specific route and vehicle type. Sit back and relax in our clean, comfy, and cool vehicles while we handle your luggage with care.
Got a question or need help with your ride? Our friendly customer service team is always ready to lend a hand.
- This product allows a maximum of 8 passengers
For a full refund, cancel at least 24 hours before the scheduled departure time.
