Ask for Valerie! - Valerie was such a joy and truly amazing. She was so knowledgeable and even though I have visited the chapel 4 times previously, I learned so much!! In my photos she is smiling looking up at the chapel windows. You can tell she loves her job.

Beautiful Locations - guide was knowledgeable and kept the tour interesting. beautiful locations - would highly recommended

St Chapelle Conciergerie walking tour - To visit both places and hear the history.of each. Our tour guide is very knowledgeable and presented the information well.

Great tour :) - This is a great tour and our guide (?) Mauve has extraordinary knowledge of St Chapelle & Conciergerie & Notre Dame. This is a tour for those who want to hear and learn a lot. The wait to jump the queue and get into St Chapelle grounds was only 5 minutes.

Marie was an amazing guide! - Marie was incredibly knowledgeable, easy-going and witty. We thoroughly enjoyed our tour to Saint-Chapelle, Le Palais and Marie Antoinette’s tomb.

Potential to be a good guide - We have enjoyed many tours through Viator over many years & generally give a 5 star rating as most are really excellent guides. Emily certainly knew the history & religion that was needed for this tour. I’m sure with more experience she will be a good guide. There were 5 in our tour - 3 French speaking Canadians & 2 university educated 70 year old Australians - my husband & myself. Emily spoke very fast, did not have a very loud voice, & while she spoke very good English, she did have a strong French accent. We both found it difficult to understand a lot of what she said. This was exacerbated by the fact that there was a huge amount of competing street noise from rubbish trucks, sirens, horns, motorcycles etc particularly in the first hour, much of which was in the street, owing to a misunderstanding about times. Emily took us to the Conciergerie for a 9.00am opening, but after waiting for the gate to open, with more historical explanations, we realised that it opened at 9.30am, so then we walked back past our first meeting place to hear about Notre Dame. For this part, we could have enjoyed the seating provided in front of the facade, but instead we stood to listen. We then walked back to Sainte-Chapelle, & spent some time there. Although it wasn’t all that crowded or noisy inside, we both missed a lot of the information Emily imparted because she tended to address the 3 Canadians who found her easier to understand, more than she addressed us. I’ve been a teacher all my life, & appreciated her idea of asking questions about information she had covered earlier. Normally we both do really well at such questions, as we are both genuinely very interested in history & culture, however we did very poorly in this situation because we missed so much of what she was saying. We’ve had many tours with guides with strong accents, but they have always used an audio system, so we’ve had no problem understanding them. This might be a good option for Emily. There were possibilities for some short seated breaks from walking, climbing stairs & standing in all 3 venues, while we listened, but we were never close enough to any seats to be able to use them. Emily looks super fit & healthy, but we have hip issues & back issues, so really appreciate a 10 minute opportunity to get the weight off our feet. This is something most guides in our experience understand & they provide little ‘seated respites’ for those who need them. Particularly when the tour runs longer than anticipated if there is a hiccup. One more tip - it’s not always a good idea to allow your political opinions to colour a tour, there’s no knowing what views your listeners may hold. I hope these tips will help Emily to enhance her skills a a guide.

Great sites - with a different guide. - The Conciergerie and Sainte-Chapelle were definitely worth seeing, and the advanced tickets I got through Viator made that ever so much simpler. The tour operator stayed in good touch with me, so all of that was perfect - 5 stars. The reason I down rated this was our guide. She had a very heavy Japanese accent and she tended to talk too fast. That made it difficult for us (and other guests on the tour) to understand her. In addition, she was always in a rush. She was frequently 20 or 30 meters ahead of the group, which made it hard to see her in the big crowds. The distance made the volume in the headsets decrease which just added to the difficulty understanding her. A suggestion for the future: the Conciergerie had virtual reality pads available. Our guide grabbed on and used it a few times. It would have been better if she given us all time to grab the pad and then use that on the tour. She just seemed to be in too big a rush for that. So, overall, great job for Viator and the tour operator, great sites to see, but a different guide would have made it so much better.

Disappointed - The tourist guide was some 15 min late unprepared. I think she might a temporary substitute for another person . Poor English . It is a euro 100 small group tour , I was expect better service than this .

No Show - We had a reservation for 1:00PM.but was cancelled. We were told via text message that we could join the 2:30 tour. We arrived at the meeting spot but no one ever showed up. We ended up doing the tour on our own and having to pay for another ticket