Unforgettable journey - Many thanks to the crew for a great, wonderful and unforgettable trip. The guys know their job, work very professionally and do it with humor and soul. Highly recommended. Thank you!

This was a wonderful opportunity to see the Algarve coast from the water. Our hosts were awesome! - Our hosts shared history and facts and knew the waters so well, we were entertained and felt very safe. Nice as all group experience.

Nice tour to browse Portimão! - Very nice tour! Good weather and kindly captain he said he has been working for 20 years, I did feel his passion and professionalism.

Best Boat Cave Option - This was an amazing boat tour! We were so glad we booked this boat, not only because the guys providing the tour were informative and funny, but also because the boat was just the right size to get into all of the cool caves and did not feel overcrowded. Too many boats were too big to go into some of the main caves, or so small they did not look comfortable. This was perfect and we highly recommend!

Great tour to see the caves. - We thoroughly enjoyed this tour. Our guides were knowledgeable, funny and always made sure everybody had a good experience. They took pics of everybody who wanted them. They knew the best spots. A smaller boat means that you can go in some of the caves which was pretty amazing. We highly recommend.

Great Experience - Excelente service, guide Vitto was friendly and funny. Saw beautiful caves. Definitely recommend it!!

Very nice boat tour - The views were amazing. The tour operators very nice and the whole experience was great . We enjoyed the tour very much and we could enter the caves

2 adults and a 2 year old child - Highly recommended excursion and very well explained by the crew. Duration of 2 hours including the possibility of bathing

Amazing Caves and coastline tour - We had a wonderful tour from Portimao to Benagil Caves. Vito and our driver were very informative and lots of fun. The coastline is amazing but be prepared for some drenching on the return.

Awful Experience - We were excited for this tour especially that Viator gave them the badge of excellence. The day of our tour, we had some unexpected issues: our train was late from Lisbon to Faro (which was suppose to arrive early morning), the Uber from our hotel (Holiday Inn Algarve - Armacao de Pera), finding the location of the operator, etc. We were running to catch our tour. Our hotel was 35 mins from the meeting point. We had many extenuating circumstances stacked against us so we sent a message to operator to keep them informed about our arrival and when we arrived. We were 5 mins late and the rudeness of the operator was extreme. The boat had just pulled away from the dock when we found them on the dock and we were a group of 6 people. He was not polite nor helpful nor willing to help. We told them we sent messages to inform him of our situation but he plainly did not care. He did not even help us to rebook or anything. He just left us. I do not know how Viator gave them the badge of excellence. We understand that we were 5 mins late but we did not need to be spoken to in a rude manner. We have been running all day trying to catch everything but there are some things out or our hands. We made every effort to communicate and to be on time. So when we were faced with rudeness, we were very upset. We had to book with another company on the spot, SeaDolphins.PT. They were very kind and good tour guides. We strongly recommend them to everyone and not to depend on Viator's badge of excellence in this case. It happened that we pulled into the docking area while our original reservation tour company were docked and about to disembark. We saw that the boat was full which means that they filled our 6 spots with other people. This means not only did they take our money but they also sold our spots as well and that is why they would not ask the boat to return from the dock when we arrived. It was so close to the dock and could have returned but the operator did not want to help us. I contacted Viator and requested a refund due to our extenuating circumstances and tried to work with them to avoid us posting this experience but after several exchanges of emails, we did not get anywhere. So word of caution to everyone, a badge of excellence from Viator should be taken with a grain of salt. I like using Viator very much and other reservations have been wonderful but this one was terrible!