A great way to start/end a vacation - Driver was waiting for me at the airport, VERY polite, and made a grocery store stop for me on the way to my resort. The return trip was just as easy, with on-time pickup. The drivers even contacted me by text the evening before my rides to re-confirm. I highly recommend this company.

Excellent driver and very... - Excellent driver and very comfortable SUV! Great communication and we would highly recommend this service.

Recommended! - Our driver Angel was great! Lots of communication before arriving. Our flight was delayed and they were very accommodating with the pick up. Easy to find where to meet. Would definitely recommend using them for a quick easy hotel transfer!

Good drive and good... - Good drive and good select Disney songs music for my kids. I would recommend my friends. It was very relax with private luxury car.

Amazing service! - We encountered an accident on the way to our hotel. Traffic had already been stopped for 1.5 hours. Miguel went out of his way to get us to our destination. Would highly recommend!!

The Best Transfer in Town - Great host. Beautiful car. Wealth of knowledge and very funny. Would recommend to anyone traveling in the area.

Viator/Cancun…gets you there with a smile - Seamless experience. It happened just the way you advertised it. We arrive, driver waiting with a smile and a pleasant welcome.

Can’t go wrong. - Great job! They were right where they said they would be when I exited customs. Car was just outside and we were on our way! No waiting no hassle. Best way to get to Playa Del Carmen.

Sumy was amazing! Very... - Sumy was amazing! Very kind and attentive. She got us to the resort safely. I want her to always be my driver when i come to Mexico

Cancun Airport- NO SERVICE PROVIDED1 - Our ride service operator did not complete his assignment upon arrival at the airport for pickup. He was not there although he said he was. There was no contact to find us until our time had expired. Funny, 3 minutes after my booking in September 2023 he sent a message on how wonderful everything would be. I searched and searched all over the location. There were multiple drivers with signs for the clients. None were for me. This operator will swear up and down he was there. HE DID NOT DO HIS JOB. He notes in his no show message the time of our arrival at 2:57pm yet did not contact us until our time was over after 4pm. Imagine the anxiety? We were left to the scams of Mexican taxis charging us more than 50% of what we had paid. My wife was hysterical at the notion that we would spend the night at the airport. What was I to do? In addition, we did not know if we were at risk of being robbed further and left on the highway. I'd appreciate the courtesy of a refund. I was NOT going to waste more of my time and emotional well-being on my vacation. AND certainly, was not going to trust Viator to get me to my return flight home on time. This totally ruined the start of our vacation having to pay out cash that was slated for other activities that subsequently missed. It would be very difficult to trust Viator again. It’s sad that customers NOT service providers are penalized.