Breach quoted contract, overcharged when dropping off to the airport. - I found Mr. Samui at TripAdvisor and contacted him from FB Messenger on Nov. 17th for my arrival at Koh Samui airport pick up and drop off at 5 different resorts and drop off back to the airport and got a quotation for a total of +3400 baht + offered a 5% discount if all is paid in arrival day. We started to communicate before I arrived on Dec. 5th at Koh Samui but from the first impression that I realized there might be communication, the gap was the driver who picked up us at the airport was not Mr. Samui nor anybody who has been messaged with me for 2 weeks long, and I did not get any of notification who will be picking us up and how am I be able to pay in full payment in order to get 5% off discount, the female lady driver did not aware or acknowledged anything about the total payment nor the discount, her language ability for communication is limited but that's ok with us, I thought somebody else will update with us later since I have 4 more resorts arranged with them in the next 2 weeks period of time. On Dec. 7th which was the 3rd night after we arrived, I inquired half-day tour and got the quotation for 1800 baht for a 4-hour price and Mr. Samui was not available on Dec. 7th, therefore, I booked the next day, Dec. 8th so I can meet Mr. Samui in person. Mr. Samui was kind, friendly, professional, just like a long-time friend, and seems the same person who has been messages with me for all the 2 weeks prior. I totally trusted him and depends on him and did not confirm with him about the transportation he quoted me on the messenger. at the 2nd or 3rd hour of the tour, we mentioned about interest to have massages, he then show us an outdoor beachfront simple massage hub, we ordered 2 hours of massages treatment but Mr. Samui did not mention a word if there's an extra charge for his service if we are taking 2 hours long of massage treatment. Assuming there are no extra charges since he did not mention a word. 1 day before we went to the last resort, I used Whatsapp to ask him if on the way to the destination, can he stop by any of the tour sites and he replied yes and he did not mention any extra cost for it and he did take us to a waterfall site and did not stay more then 20 minutes and left to the final destination. 1 day before we were checking out of the resort and headed to the airport, we were still communicating with Whatsapp but he did not mention a word next day he won't be picking us up and how much the total payment would be, I thought it would be just the same amount whatever the quoted on messenger black and white but unfortunately, it was not what happening, he sent his wife without informing me again and his wife asking to collect the payment for 6600 baht after 10% off which before the discount was 7400 baht but I have been quoted for 3400 baht (5% off if pay full on arrival day will be 3430 ), 3430 + 1800 half-day tour = 5230, what the world from 5230 baht to 7400 baht? I refuse to pay the 6600 (after 10% off) because I have never been informed and Mr. Samui never communicated and go over with me for the price different than the what he quoted me, his wife using language barrier and claimed she know nothing about the billing and I asked her to call her husband and she never give the phone to me so I can ask him about why the price so much off and what she was saying the prices were quote by the accounting staff from the company, that was not the right price, what was the terrible excuses to overcharge the foreign travelers when they have a flight to catch in 1 hour, do I have the right not to pay? After I left Koh Samui back to Bangkok, I sent Mr. Samui the screenshot for those quotations that I received from him, I don't care who's the party responded to my request but it represent the company and whatever the price differences are considered of breach the contract, I have never heard from him again. I have been back in the States for 20 days, I still can't get over this incident, I am start thinking Mr. Samui intentionally asked his wife to pick us up and drop us off from the airport so he can ask his wife to deal the conflicts by using the language barrier and she knows nothing about the payment/billing. This is the most disappointed that I am experienced in Koh Samui, I thought I met someone who knows about customer service, knows about honesty, looking for a long-term representation instead of just looking for one time shot, I guess I was wrong. Building a trustworthy business is not easy but ruining it is very easy and simple, does it worth it to overcharge a foreign traveler and know the travelers do not have time to file the police report by fraud? If there's really a misunderstanding of calculating the transportation charges, Mr. Samui would have responded to my WhatsApp messages instead of ignoring it. I would never trust any of these private tour guides when I travel to Thailand again and I thought found Mr. Samui as my transportation guide was my luck guess I was too naive, I would like to post my experiences at here so people would not have experienced what I experienced. In the future, I would rather rent the car by myself instead of hiring these private tour guides because they would not honor what they quoted you even there's a black & white quotation.