June 2024 visit - Excellent tour, indeed did not wait in line, audio tour was excellent. Highly recommend. Expect many people, but that is unavoidable in Venice.

Must do sight - Very impressive building, and audio guide loaded with k owlets and fact of the history of the basilica. Great views of the square from the balcony, it’s a must do sight in Venice.

Okay for a Quick Tour but does not Replace a Guided Tour - The skip the line tickets did provide reasonably quick access to St. Mark’s Basilica. We did have to stand in a small line but it moved pretty quickly. The first unexpected issue was the tickets did not include access to the alter area, there was an additional charge for alter access which we chose not pay. We chose the audio guide which I downloaded prior to our visit. The audio guide was informative, but the second unexpected issue was the audio guide did not align we the walking route around the Basilica. Overall, this package in my estimation is average at best and really suited for someone wanting just a quick visit to the Basilica, it does not nearly replace a guided tour.

Scam - We were sent our vouchers and asked to view tickets in the Viator app. We did not recieve tickets. We continuously were pushed back to email, the the app, and never recieved tickets. When we tried to contact our advisor, the link and phone number were always bad.

Skip the line to Stand in line! And forget the audioguide! - "Guaranteed to skip the lines" is what their advertisements say. As we approached the first line we saw at the Basilica, we went to the front of the line and asked the attendant where we should go to "skip the line". He pointed to an even longer line on the other side of the square. We went to the front of that line only to be told that this was the line for people who bought the skip the line tickets. We waited in line for 20 minutes before finally entering the Basilica. I spent all of my time in line chatting on Whatsapp with someone from the company we bought our tickets from (Doooing). I expressed my displeasure that THIS is what "skip the lines" means to them. I was told that it was high season and therefore there were going to be lines. So what exactly does "guaranteed to skip the lines" mean to these people? "We are so sorry" and "we know how frustrating this can be"... THAT is what it means to them. Completely false advertising! To make matters worse, I had already downloaded the audioguide app but I couldn't get it to function on my iPhone 15 Pro Max. Fortunately, my wife's app worked (same exact phone model) so at least she was able to understand what she was looking at. Meanwhile, my chatting with the company continued throughout my entire visit to the Basilica. Their best advice to get the app to work was to "try a different browser" and "clear my cache/cookies". I had to explain to them that this was NOT a browser... it is an app. Anyway, the app never worked so I basically just wandered through the basilica having no clue what I was looking at. All that chatting with the company came to an abrupt end the moment I walked out of the basilica and suggested to them that they refund me half the cost (since my wife was able to appreciate the visit). They completely ignored me at that point. I would NEVER do business with this company again. By the way, if you are a woman make sure you cover your shoulders because God gets mad if you don't. In all seriousness, my wife was lucky to have had a light sweater tied around her waist that she could put on but we saw the people in front of us get turned away because the lady's "offending" shoulders were not covered.

A waste of money - We bought “skip the line” with an audio tour, and we still had to wait in line for 5 minutes. The audio did not open in the app, only the map of the Doge Palace, which we were not touring. The ticket did not include the second level of the church & we had to pay an extra 7€ per person to see it. This “tour” was a waste of money.