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Private Minivan Transfer: Stress-Free Travels from Cancun Airport to Hotel
3.1
259 Ratings
Cancun
Experience a stress-free and comfortable private minivan transfer from Cancun Airport to your hotel. Our certified drivers and late-model vehicles ensure your safety and satisfaction. Book now!
Duration:
1 hour
Cancellation:
1 day
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Highlights
- Mexico Travel Solutions - Transportation company
- Cancun Airport Transportation - Cancun International Airport
What's Included
- Private transportation
- Hotel drop-off
- Driver/guide
- Parking fees
What's Not Included
- Food and drinks, unless specified
- Gratuities
- Hotel pickup
Additional Information
Experience a worry-free journey tailored to your requirements!
Our fleet consists of recent-model automobiles equipped with air conditioning for your comfort and safety, operated exclusively by professional certified chauffeurs.
We continually raise the bar with exceptional vehicle condition and innovative extras for our Cancún transport patrons. We have personnel at the airport to welcome you on any flight; we operate every day of the year, with a 24-hour emergency line.
- All clients with 5 years of age or older will have to pay full price. Clients with 4 years old or younger have free service except if they need a sit in the vehicle, in that case a full price its going to be charged.
- Zone 1 – Cancun: Hotel Zone and Cancun downtown (including Hostel, Hotel and Airbnb)
- Zone 2 – Playa del Carmen: Hotels and Playa del Carmen downtown (including Hostel and Airbnb)
- Zone 3 – Puerto Aventuras: Aventuras Club Lagoon, Aventuras Club Marina Pto. Aventuras, Barceló Maya Palace Resort, Barcelo Maya Beach, Barcelo Maya Caribe, Barcelo Maya Colonial, Barcelo Maya Palace, Barcelo Maya Riviera, Barcelo Maya Tropical, Bel Air Collection Xpu-ha Riviera Maya, Catalonia Riviera Maya, Catalonia Royal Tulum - Adults Only All Inclusive, Catalonia Yucatan Beach, Chac Hal Al Condos Pto. Aventuras, Coral Maya Turquesa Pto. Aven, Dom. Particular Puerto Aventuras, Dreams Puerto Aventuras, Esencia, Hard Rock Riviera, Lm By Inmense Pto. Aventuras, Omni Puerto Aventuras Beach Resort, Quintas Del Sol Pto. Aventuras, Secret Waters Pto. Aventuras, Serenity Eco Luxury Tented Camp, Villas Del Mar 2 Pto. Aventuras, Villas Del Mar Pto. Aventuras.
- Zone 4 – Puerto Juarez y Costa Mujeres: All Ritmo Cancun, Amara Cancun Beachfront, Atelier Playa Mujeres, Beloved Playa Mujeres, Catalonia Costa Mujeres All Suites Spa - All Inclusive, Dreams Playa Mujeres, Estudio Playa Mujeres, Excellence Playa Mujeres, Finest Playa Mujeres by The Excellence Collection - All Inclusive, Garza Blanca Cancun, Grand Palladium Costa Mujeres Resort Spa, Hacienda Del Mar, Ikarus Kyte, Majestic Elegance Costa Mujeres- All Inclusive, Muelle Pto. Juarez-ultramar, Paradisus Playa Mujeres, Planet Hollywood Adult Scene Cancun, an Autograph Collection All Inclusive Resort - Adults Only, Riu Dunamar, Riu Latino, Riu Palace Costa Mujeres-All Inclusive, Secrets Playa Mujeres, Trs Coral Hotel Playa Mujeres, Villa Del Palmar Cancun.
- Zone 6 – Puerto Morelos: Acamaya Reef Cabanas Beach, Azul Beach By Karisma, Azul By Encanto, Azul Sensatori, Breathless Riviera Cancun Resort Spa - Adults Only - All Inclusive, Casa Palma Pto. Morelos, Casa Palma Real (pto. Morelos), Casa Shiva Pto. Morelos, Casa Wagner Pto. Morelos, Corales Suites Pto. Morelos, Desire Pearl Resort Riviera Maya, Desire Resort And Spa, Dom. Particular Puerto Morelos, Dreams Jade Resort Spa - Inclusive, Dreams Natura, Dreams Riviera Cancun Resort And Spa, Dreams Sapphire Resort Spa - All Inclusive, Excellence Riviera Cancun - Adults Only All Inclusive, Golf Moon Palace, Grand Residences Riviera Cancun, Hacienda Morelos Pt. Morelos, Haven Riviera Cancun, Hideaway at Royalton Riviera Cancun, an Autograph Collection All Inclusive Resort - Adults Only, Hilton Cancún All Inclusive, Hotel Amar Inn Pto. Morelos, Hotel Arena Beach Club Pto. Morelos, Hotel Casa Jardin Pto. Morelos, Hotel El Moro Pto. Morelos, Hotel Gota De Sal, Hotel Marina El Cid, Hotel Ojo De Agua Pto. Morelos, Hotel Posada Amor Pto. Morelos, Hotel The Mangles Suites (pto. Morelos), Hyatt Ziva Riviera Cancun, Las Casitas Pto. Morelos, Las Iguanas Condos Pto. Morelos, Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma, Moon Palace Grand, Moon Palace Nizuc, Moon Palace Sunrise, Nickelodeon Riviera Maya, Ocean Coral Turquesa,Posada El Moro, Royalton Riviera Cancun, an Autograph Collection All-Inclusive Resort Casino, Secrets Riviera Cancun, Secrets Silversands Riviera Cancun, Sensira Resort Spa Riviera Maya, The Fives Oceanfront Pto Mor, Velas Condos Pto. Morelos, Ventus At Marina El Cid, Zoetry Paraiso de La Bonita Riviera Maya - All Inclusive.
- Zone 8 – Tulum & Akumal: 16 Tulum, Akumal Bay Resorts, Akumal Caribe, Akumal Natura Glamping, Alaya Tulum, Aldea Zama Tulum, Alma Tulum, Aloft Tulum, Amaka Calma Riviera Tulum, Amansala Tulum, Ana Y Jose Charming Hotel And Spa, Aqua Viva Tulum, Aquario Tulum, Arena Blue Tulum, Art Hotel Tulum, Arthouse Art Residences Tulum, Azul Tulum by GuruHotel, Azulik Villas Hotel Tulum Exclusive, Bahia Principe Luxury Akumal - All Inclusive, Be Tulum, Boutique Villas Una Vida, Bt Live Tulum, Cabañas Tulum, Calaluna Tulum, Casa Coyote Tulum, Casa Ganesh Tulum, Casa Kopal Tulum, Casa Malca Tulum, Casa Nawal Tulum, Casa Pueblo Tulum, Central Park Tulum, Chiringuito Tulum, Cielo Maya Beach Tulum, Coco Hacienda Tulum, Coco Limited Tulum, Coco Tulum, Copal Tulum Hotel, Coral Tulum, Diamante K, Dom. Particular Tulum, Don Diego De La Selva Tulum, Dorado Seaside, Dos Ceibas Tulum, Dreams Aventuras Riviera Maya - All Inclusive, Dreams Tulum Resort Spa All Inclusive, Dune Boutique Hotel Located At The Party Zone, El Pez A Colibri Boutique, Elements Tulum, Encantada Tulum, Encanto Tulum At Aldea Zama, Ginger Hotel Tulum, Grand Bahia Principe Akumal, Grand Bahia Principe Coba, Grand Bahia Principe Sian Ka´an All Inclusive, Grand Bahia Principe Tulum, Grand Palladium Colonial Resort, Grand Palladium Kantenah Resort, Grand Palladium Riviera Resort, Grand Palladium White Sands Resort, Grand Sirenis Riviera Maya Resort, Green House Tulum, Green Tulum, Habitas Tulum, Hacienda Doña Isabel Tulum, Harmony Glamping Tulum, Hidden Beach Tulum, Hilton Tulum Riviera Maya All-Inclusive Resort, Hip Hotel Tulum, Hotel Ahau Tulum, Hotel Bardo, Hotel Blanco Tulum, Hotel Blue Sky Tulum, Hotel Casa Santiago Tulum, Hotel Cielo y Selva, Hotel Kin Ha Pueblo Tulum, Hotel Maya Tulum, Hotel Panamera Tulum, Hotel Posada 06 Tulum, Hotel Tiki Tiki Tulum, Hotel Xio Akumal, Hotelito Azul Tulum, Hummingbird Double Room at Bufo Alvarius, Intima Resorts Tulum, Itour Mexico Tulum, Jashita Hotel (bahia Soliman), Joy Tulum, Kanan Tulum - Adults Only, Kasa Hotel + Residences Tulum, Kiima Tulum Hotel, Kore Tulum Retreat and Spa Resort - All Inclusive - Adults only, Kukulcan Hostel Friends Tulum, La Chan Cabañita Tulum, La Zebra Tulum, Lamat Tulum - Beach Front Boutique Hotel, Las Ranitas Eco-boutique Tulum, Las Tres Palmas Tulum, Las Villas Akumal, Live Tulum, Lo Nuestro Petite Tulum, Los Amigos Beach Tulum, Los Lirios Tulum, Lucky Traveler Hostel Tulum, Luna Llena Tulum, Luv Tulum, Maison Tulum, Manglex Cenote Eco Hotel Tulum, Mango Hotel Tulum, Mango Tulum, Maria Del Mar Tulum, Maya Cabañas Cenote Tulum, Maya Tulum, Maya Yoga Hostal Tulum, Mayan House Tulum, Mayan Monkey Hotel Hostel Tulum, Mestizo Galery Tulum, Mezzanine Tulum Colibri Boutique Hotels, Mi Amor Tulum, My Way Boutique Tulum, Naay Boutique Hotel Tulum, Nest Tulum Hotel, Nomade Tulum, Nueva Vida De Ramiro, Oh Tulum, Om Tulum Cabañas, Orchid House Tulum, Paamul, Pacha Tulum, Palms Tulum Luxury, Papaya Playa Tulum, Paraiso Hotel And Spa, Paramar Condos Tulum, Pavo Real Tulum, Piedra Escondida Tulum, Playa Kanek Boutique Hotel, Playa Kin Ha, Pocna Tulum Hotel, Posada 06 Tulum, Posada Gota De Sal Tulum, Posada Lamar Tulum, Punta Piedra Tulum, Radhoo Tulum, Residencia Gorila Tulum, Rosa Del Viento Tulum, Saasil Tulum, Sanara Tulum, Secrets Akumal Riviera Maya - Adults Only - All Inclusive, Selina Tulum, Sensimar Resort Riviera Maya, Gourmet, Serena Tulum, Siete Deseos Tulum, Solera Tulum, Sueños Tulum, Sunscape Akumal Beach, Tago Tulum by G Hotels, Tata Tulum, Teetotum Hotel Tulum, The Beach Tulum, The Royal Suites Yucatan By Palladium, The Sian Kaan At Grand Tulum All Inclusive, Tulum Aura Beach, Tulum Dune Boutique Hotel, Tulum Inn, Unico 20 87 Riviera Maya, Villa Alquimia Tulum, Villa Pescadores Tulum, Villas Geminis Boutique Tulum, Villas H2o Tulum, Villas Latinas Tulum, Villas Sirenas Tulum, Wish Tulum, Xcape Tulum, Xibalba Hotel Tulum, Xscape Tulum, Yoga Shala Tulum, Zamas Tulum, Zazil Kin Tulum, Zulum Tulum.
- If you have specific needs or are traveling with pets or service animals, please consider booking private transportation to ensure the safety and comfort of all passengers. Let us know your requirements before your arrival so we can make the necessary arrangements.
- No restrictions, anyone can participate.
Location
Mexico Travel Solutions
Tulum Trade Center
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
Customer Ratings
3.1
(259 Ratings)
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1 star
Roxanaj484
Jun 1, 2024
MTS booked through Expedia - Fermin from MTS contacted us to confirm the transaction prior to our trip and gave us detailed instructions. We arrived at the airport and needed assistance locating MTS. After locating MTS we checked in and in about 15 minutes we were in the private shuttle on our way to the hotel. Our pickup from the hotel was on time. Remember to tip!
Review provided by Tripadvisor
Dawntl1600hh
Jun 4, 2024
The good trip was ruined by bad customer service - We opted for a private shuttle transfer both from the airport and from our resort. Both rides and drivers were good but we made the mistake of being nice and trying to help out the company. On our return to the airport, our driver received a phone call shortly after we were picked up. In his broken English he asked if we would mind if he picked up another couple at a close by resort. We were not in a rush back to the airport so we agreed if it was not too far out of the way. It ended up adding about 30 minutes to our trip as it was not as close as he said. When we returned home, we contacted our agent to request a refund for the private upcharge and were told to contact MTS customer service. I sent an email as instructed, received a confirmation email saying I would be contacted within 72 hours. This time came and went and two more emails were sent with no response. I have yet to receive any contact from this company nor have I received any type of refund. Moral of this story - don't try and be nice or help them out without getting your refund up front!
Review provided by Tripadvisor
Millyp183
Jun 3, 2024
Do Not Use MTS for Airport Transfers - Do yourself a favor, avoid this company at all costs. Their customer service is terrible. Upon arrival it is not easy to spot the MTS agent. Upon finding the agent and moving on to where the rest of the agents and MTS vehicles are, you are made to wait in line in what seems chaos where there's no order and no one seems to know what's going on. Agents at airport are anything but pleasant or welcoming and you're treated like you're asking for a free ride and it's an inconvenience to them at best. Their representative at our hotel was simply useless. Does not know how to properly communicate with the guest and/or was too lazy to do his job. We spent all week trying to get information on how return trip to the airport works. On the day of our return,I contact the MTS hotel rep again to confirm time and he tells me he can't help because it's his day off and if I need something I need to call customer service. So I do, and then I get the very unpleasant Jonathan on the phone. I explain to Jonathan what's happening and that we have been requesting a 1:30 pm pickup time through Fausto all week. He rudely proceeds to tell me that they have us scheduled for for an earlier time and that's all they can do for us and if we don't like that time tough luck because that's all he has. It was not so much the discrepancy in time but the pure RUDENESS in which he communicated. ZERO customer service skills. They all act like we're just inconveniencing them. NEVER AGAIN.
Review provided by Tripadvisor
Luigico8825wt
May 23, 2024
Worst service ever. Do not do busy with them - This company is the worst to deal with. They did not confirm their pickup time with me. They did not show up at the scheduled time. I was on hold for 2 hrs with customer service. Do not do any business with them.
Review provided by Tripadvisor
Bfavatto
May 12, 2024
I was on time and they left me behind on the transfer - I was forgotten in the hotel lobby. My transfer was scheduled for 12:25 pm. I checked out at 11:40 am and waited for the van in the hotel lobby. Drivers from other transport services stopped their vans and notified reception, who, in turn, called guests into the lobby. However, the MTS driver didn't even bother (according to the hotel staff), he got out of the van and stayed there for 5 minutes and then left, leaving me behind. On time, I got up from the waiting couch and went outside. I didn't see any van with MTS company identification, nor a driver wearing the company uniform. The company never called me to inform me that the driver was there. At 12:35 pm I called the company and was informed that the van was there and that, in my “absence”, it continued its journey. Total lack of care: the driver could have picked me up (as others did), there could have been identification (sticker on the van and uniform), they could have called me, but they didn't and none of that happened. Negligence!
Review provided by Tripadvisor
Lindsnnat
May 8, 2024
Do not use this company - Picked us up from the airport no problem even confirmed pick up from the hotel, but they never showed up. We had to pay extra for additional transportation.
Review provided by Tripadvisor
B6079wwvictoriag
Apr 29, 2024
HORRIBLE SERVICE! SCAM!! - ABSOLUTELY THE WORST! I have never experienced a more horrible service. Our flight was delayed when we got to Cancun, they told us that our driver did not want to wait for us and left. On top of that they had no other cars that can accommodate us. They left us stranded in a foreign country with a 4 year old child and no help what so ever. Just a "sucks for you" kind of attitude. I wish I could sue them for what they put us through. Be aware, this company then also tried to fight us on a refund for services we did not receive.
Review provided by Tripadvisor
Thehef39
Apr 27, 2024
MTS is a scam. - Absolutely horrible!!! We booked (and paid for) a "private" shuttle for the transportation from Cancun airport to the hotel through Expedia 1 month before the trip. Upon landing, it took us 25 minutes to find the MTS representative. After finding him, it took another 15 minutes to confirm the mobile app receipt. When confirmed, he asked that we get on the back of a line with some 40 people. After another 30 minutes, the line not having moved, we noticed folks were slipping the same man cash and were moved to the front of the line. After another 15 minutes, the line not having moved, we approached the gentleman and asked how much longer it would be for the customers that already paid for a private shuttle and he told us that if we didn't like waiting, we could take a taxi. Really? Well, refusing to pay him more money, that's what we did. And although it cost us another $70, we did eventually arrive at our hotel some 2 hours after landing. So, regardless of what MTS tells you, unless you speak Spanish and have extra cash to pay-off the line supervisor, you're not getting the "private" shuttle you paid for and will wind-up paying for a taxi anyway. Total scammers.
Review provided by Tripadvisor
Bruce
Apr 21, 2024
Unreliable avoid they never showed up - Our reservation was made through Expedia for round-trip minivan transfers between Cancun airport and the RIU. The reservation made on Expedia was for super shuttle Xpress. After searching for super shuttle at the airport for more than 15 minutes, we were directed to an MTS rep After another 20 minutes, we were put in an older Nissan versa. When I said our reservation was for minivan, I was told my reservation was not for a specific vehicle however it specifically says in my reservation for a minivan. When it came time for the return to the airport the following week the shuttle never showed up, even after time confirmation the previous day.
Would not recommend
Review provided by Tripadvisor
704ews
Apr 15, 2024
Please Do Not Book With This Company - Please Do Not Book With This Company
Based on the service we received, this company is not professional enough to be doing this work. They can't get a van to the airport in a timely manner, and they can't communicate when they will arrive to pick you up to return to the airport, which is their only job. Then when they fall through, they will lie and say they didn't and keep your money. There seemed to be many other travelers around us who made it to and from the airport with no problems, so it should be doable, but this company absolutely can't. Choose a different one.
Review provided by Tripadvisor
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