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Private Van Transfer: Comfort and Luxury from Cancun Airport to Hotel
3.0
65 Ratings
Cancun
Experience comfort and luxury with our private van transfer service from Cancun Airport to your hotel. Our late model vehicles, air conditioning, and professional drivers ensure a safe and enjoyable journey.
Duration:
1 hour
Cancellation:
1 day
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Highlights
- Cancun - Transportation company
What's Included
- One-way private transfer
- Hotel drop-off
- Personal driver/guide
What's Not Included
- Food and drinks, unless specified
- Gratuities
- Hotel pickup
Additional Information
Our fleet comprises of recent model vehicles, all equipped with air-conditioning for comfort, safety measures and driven exclusively by drivers with professional certification.
We persistently establish novel paradigms for superior service by providing exceptional vehicle quality and pioneering additional benefits for those who use our Cancún transport services. We have personnel present at the airport to receive you during any flight and operate all year round with a 24-hour helpline for emergencies.
- All clients with 5 years of age or older will have to pay full price. Clients with 4 years old or younger have free service except if they need a sit in the vehicle, in that case a full price its going to be charged.
- If you have specific needs or are traveling with pets or service animals, please consider booking private transportation to ensure the safety and comfort of all passengers. Let us know your requirements before your arrival so we can make the necessary arrangements.
- Zone 1 – Cancun: Hotel Zone and Cancun downtown (including Hostel, Hotel and Airbnb)
- Zone 2 – Playa del Carmen: Hotels and Playa del Carmen downtown (including Hostel and Airbnb)
- Zone 3 – Puerto Aventuras: Aventuras Club Lagoon, Aventuras Club Marina Pto. Aventuras, Barceló Maya Palace Resort, Barcelo Maya Beach, Barcelo Maya Caribe, Barcelo Maya Colonial, Barcelo Maya Palace, Barcelo Maya Riviera, Barcelo Maya Tropical, Bel Air Collection Xpu-ha Riviera Maya, Catalonia Riviera Maya, Catalonia Royal Tulum - Adults Only All Inclusive, Catalonia Yucatan Beach, Chac Hal Al Condos Pto. Aventuras, Coral Maya Turquesa Pto. Aven, Dom. Particular Puerto Aventuras, Dreams Puerto Aventuras, Esencia, Hard Rock Riviera, Lm By Inmense Pto. Aventuras, Omni Puerto Aventuras Beach Resort, Quintas Del Sol Pto. Aventuras, Secret Waters Pto. Aventuras, Serenity Eco Luxury Tented Camp, Villas Del Mar 2 Pto. Aventuras, Villas Del Mar Pto. Aventuras.
- Zone 4 – Puerto Juarez y Costa Mujeres: All Ritmo Cancun, Amara Cancun Beachfront, Atelier Playa Mujeres, Beloved Playa Mujeres, Catalonia Costa Mujeres All Suites Spa - All Inclusive, Dreams Playa Mujeres, Estudio Playa Mujeres, Excellence Playa Mujeres, Finest Playa Mujeres by The Excellence Collection - All Inclusive, Garza Blanca Cancun, Grand Palladium Costa Mujeres Resort Spa, Hacienda Del Mar, Ikarus Kyte, Majestic Elegance Costa Mujeres- All Inclusive, Muelle Pto. Juarez-ultramar, Paradisus Playa Mujeres, Planet Hollywood Adult Scene Cancun, an Autograph Collection All Inclusive Resort - Adults Only, Riu Dunamar, Riu Latino, Riu Palace Costa Mujeres-All Inclusive, Secrets Playa Mujeres, Trs Coral Hotel Playa Mujeres, Villa Del Palmar Cancun.
- Zone 6 – Puerto Morelos: Acamaya Reef Cabanas Beach, Azul Beach By Karisma, Azul By Encanto, Azul Sensatori, Breathless Riviera Cancun Resort Spa - Adults Only - All Inclusive, Casa Palma Pto. Morelos, Casa Palma Real (pto. Morelos), Casa Shiva Pto. Morelos, Casa Wagner Pto. Morelos, Corales Suites Pto. Morelos, Desire Pearl Resort Riviera Maya, Desire Resort And Spa, Dom. Particular Puerto Morelos, Dreams Jade Resort Spa - Inclusive, Dreams Natura, Dreams Riviera Cancun Resort And Spa, Dreams Sapphire Resort Spa - All Inclusive, Excellence Riviera Cancun - Adults Only All Inclusive, Golf Moon Palace, Grand Residences Riviera Cancun, Hacienda Morelos Pt. Morelos, Haven Riviera Cancun, Hideaway at Royalton Riviera Cancun, an Autograph Collection All Inclusive Resort - Adults Only, Hilton Cancún All Inclusive, Hotel Amar Inn Pto. Morelos, Hotel Arena Beach Club Pto. Morelos, Hotel Casa Jardin Pto. Morelos, Hotel El Moro Pto. Morelos, Hotel Gota De Sal, Hotel Marina El Cid, Hotel Ojo De Agua Pto. Morelos, Hotel Posada Amor Pto. Morelos, Hotel The Mangles Suites (pto. Morelos), Hyatt Ziva Riviera Cancun, Las Casitas Pto. Morelos, Las Iguanas Condos Pto. Morelos, Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma, Moon Palace Grand, Moon Palace Nizuc, Moon Palace Sunrise, Nickelodeon Riviera Maya, Ocean Coral Turquesa,Posada El Moro, Royalton Riviera Cancun, an Autograph Collection All-Inclusive Resort Casino, Secrets Riviera Cancun, Secrets Silversands Riviera Cancun, Sensira Resort Spa Riviera Maya, The Fives Oceanfront Pto Mor, Velas Condos Pto. Morelos, Ventus At Marina El Cid, Zoetry Paraiso de La Bonita Riviera Maya - All Inclusive.
- Zone 8 – Tulum & Akumal: 16 Tulum, Akumal Bay Resorts, Akumal Caribe, Akumal Natura Glamping, Alaya Tulum, Aldea Zama Tulum, Alma Tulum, Aloft Tulum, Amaka Calma Riviera Tulum, Amansala Tulum, Ana Y Jose Charming Hotel And Spa, Aqua Viva Tulum, Aquario Tulum, Arena Blue Tulum, Art Hotel Tulum, Arthouse Art Residences Tulum, Azul Tulum by GuruHotel, Azulik Villas Hotel Tulum Exclusive, Bahia Principe Luxury Akumal - All Inclusive, Be Tulum, Boutique Villas Una Vida, Bt Live Tulum, Cabañas Tulum, Calaluna Tulum, Casa Coyote Tulum, Casa Ganesh Tulum, Casa Kopal Tulum, Casa Malca Tulum, Casa Nawal Tulum, Casa Pueblo Tulum, Central Park Tulum, Chiringuito Tulum, Cielo Maya Beach Tulum, Coco Hacienda Tulum, Coco Limited Tulum, Coco Tulum, Copal Tulum Hotel, Coral Tulum, Diamante K, Dom. Particular Tulum, Don Diego De La Selva Tulum, Dorado Seaside, Dos Ceibas Tulum, Dreams Aventuras Riviera Maya - All Inclusive, Dreams Tulum Resort Spa All Inclusive, Dune Boutique Hotel Located At The Party Zone, El Pez A Colibri Boutique, Elements Tulum, Encantada Tulum, Encanto Tulum At Aldea Zama, Ginger Hotel Tulum, Grand Bahia Principe Akumal, Grand Bahia Principe Coba, Grand Bahia Principe Sian Ka´an All Inclusive, Grand Bahia Principe Tulum, Grand Palladium Colonial Resort, Grand Palladium Kantenah Resort, Grand Palladium Riviera Resort, Grand Palladium White Sands Resort, Grand Sirenis Riviera Maya Resort, Green House Tulum, Green Tulum, Habitas Tulum, Hacienda Doña Isabel Tulum, Harmony Glamping Tulum, Hidden Beach Tulum, Hilton Tulum Riviera Maya All-Inclusive Resort, Hip Hotel Tulum, Hotel Ahau Tulum, Hotel Bardo, Hotel Blanco Tulum, Hotel Blue Sky Tulum, Hotel Casa Santiago Tulum, Hotel Cielo y Selva, Hotel Kin Ha Pueblo Tulum, Hotel Maya Tulum, Hotel Panamera Tulum, Hotel Posada 06 Tulum, Hotel Tiki Tiki Tulum, Hotel Xio Akumal, Hotelito Azul Tulum, Hummingbird Double Room at Bufo Alvarius, Intima Resorts Tulum, Itour Mexico Tulum, Jashita Hotel (bahia Soliman), Joy Tulum, Kanan Tulum - Adults Only, Kasa Hotel + Residences Tulum, Kiima Tulum Hotel, Kore Tulum Retreat and Spa Resort - All Inclusive - Adults only, Kukulcan Hostel Friends Tulum, La Chan Cabañita Tulum, La Zebra Tulum, Lamat Tulum - Beach Front Boutique Hotel, Las Ranitas Eco-boutique Tulum, Las Tres Palmas Tulum, Las Villas Akumal, Live Tulum, Lo Nuestro Petite Tulum, Los Amigos Beach Tulum, Los Lirios Tulum, Lucky Traveler Hostel Tulum, Luna Llena Tulum, Luv Tulum, Maison Tulum, Manglex Cenote Eco Hotel Tulum, Mango Hotel Tulum, Mango Tulum, Maria Del Mar Tulum, Maya Cabañas Cenote Tulum, Maya Tulum, Maya Yoga Hostal Tulum, Mayan House Tulum, Mayan Monkey Hotel Hostel Tulum, Mestizo Galery Tulum, Mezzanine Tulum Colibri Boutique Hotels, Mi Amor Tulum, My Way Boutique Tulum, Naay Boutique Hotel Tulum, Nest Tulum Hotel, Nomade Tulum, Nueva Vida De Ramiro, Oh Tulum, Om Tulum Cabañas, Orchid House Tulum, Paamul, Pacha Tulum, Palms Tulum Luxury, Papaya Playa Tulum, Paraiso Hotel And Spa, Paramar Condos Tulum, Pavo Real Tulum, Piedra Escondida Tulum, Playa Kanek Boutique Hotel, Playa Kin Ha, Pocna Tulum Hotel, Posada 06 Tulum, Posada Gota De Sal Tulum, Posada Lamar Tulum, Punta Piedra Tulum, Radhoo Tulum, Residencia Gorila Tulum, Rosa Del Viento Tulum, Saasil Tulum, Sanara Tulum, Secrets Akumal Riviera Maya - Adults Only - All Inclusive, Selina Tulum, Sensimar Resort Riviera Maya, Gourmet, Serena Tulum, Siete Deseos Tulum, Solera Tulum, Sueños Tulum, Sunscape Akumal Beach, Tago Tulum by G Hotels, Tata Tulum, Teetotum Hotel Tulum, The Beach Tulum, The Royal Suites Yucatan By Palladium, The Sian Kaan At Grand Tulum All Inclusive, Tulum Aura Beach, Tulum Dune Boutique Hotel, Tulum Inn, Unico 20 87 Riviera Maya, Villa Alquimia Tulum, Villa Pescadores Tulum, Villas Geminis Boutique Tulum, Villas H2o Tulum, Villas Latinas Tulum, Villas Sirenas Tulum, Wish Tulum, Xcape Tulum, Xibalba Hotel Tulum, Xscape Tulum, Yoga Shala Tulum, Zamas Tulum, Zazil Kin Tulum, Zulum Tulum.
- No restrictions, anyone can participate.
Location
Cancun
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
Customer Ratings
3.0
(65 Ratings)
5 stars
4 stars
3 stars
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1 star
Virginiafortunato
Jun 11, 2024
UNPRESENTABLE COMPANY! - Mexico Travel Solution: this company is unpresentable. I booked via expedia this transfer and they never picked up my clients from Cancun airport.
After calling the company several times, they never responded and having waited 2 hours, my clients decided to take a taxi to the hotel.
When I made the claim, the vendor Mexico Travel Solutions said my client was NOT SHOW! They are Liars!
Do not book transfers with this company.
Review provided by Tripadvisor
Kimm3019
May 15, 2024
No compassion - My husband landed in a Mexican hospital near death and we couldn’t make our departure shuttle. I reached out to MTS and they told me to send them proof of the hospital stay so that I could get a refund for the upgrade to the private shuttle. They have told me several times that they are working on it but still nothing. I have been dealing with this since April 9 and it is now May 15. They have no compassion in an emergency situation. Even expedia will not refund the originally booking. Don’t use them. Be sure to ask before booking your shuttle! Awful!!!
Review provided by Tripadvisor
N4969dbbg
May 3, 2024
Awful. Do NOT book with MTS anywhere in Mexico. - TERRIBLE COMPANY. The hotels don't recommend using MTS. MARK MY WORDS DO NOT USE THIS HORRIBLE COMPANY. They are the worst!!!!!! don't look any further. We were left stranded at the Cancun Airport for 2 hours after midnight, the driver "went home" nobody was around to help. We paid $110USD to get to the hotel. Guess what? THEY CAME OVER 1.5 HOURS EARLY ON PICKUP!!!!! Deemed a no show!!!! DO NOT USE!!!!!
Review provided by Tripadvisor
Nafishq2024
Mar 14, 2024
Use Taxi or Uber instead - Had to wait 20 mins before got picked up from airport , while returning told me to drop of 5 hours early (airport is 15 mins from the resort) or else they cant..I had to take taxi while return. Also they will not return money .use taxi or uber which is half of the price
Review provided by Tripadvisor
Georgedt1312sj
Feb 28, 2024
0 stars - If you like being forced to go to the airport 4 hours early despite it being a private shuttle, than this is the company for you. Arbitrary rules in place mixed with red tape stipulations to try and ensure you have no control over when you get to the airport. Would not recommend this company at all, there are plenty of better options. Customer service is non existent.
Review provided by Tripadvisor
174hilaryd
Jan 23, 2024
Terrible company. Save yourself the hassle and the money and take a taxi. - I recently utilized this shuttle service for transportation from Cancun airport to my hotel, and I feel compelled to share my experience because it was so negative.
First off, a taxi or Uber is easier and much cheaper.
The customer service I received was far from satisfactory. It was mistake after mistake on their end and then when trying to find a solution with Carlos we were met with an incredibly hostile response. Expedia should under no circumstance be recommending this company.
What disappointed me even more than our shuttle back to the airport arriving a hour early and no one telling us was the dismissive and rude tone of the customer service agent, who seemed more interested in blaming me than addressing the issue at hand. No solution or refund was offered at any point in the situation.
Under no circumstance, what I recommend using this company for a shuttle, let alone an excursion.
Review provided by Tripadvisor
311amitan
Dec 29, 2023
Worst travel experience in Cancun - This is the worst travel experience I had as I had to put with bunch of unprofessional, unethical guys who flexed muscle power and forced us in shared vehicle while I had booked private vehicle.
After arrival at the Cancun airport, I contacted MTS representative. Initially MTS told me that my transport will be there in 10 minutes, however I had to wait over 1+ hour. And every time when I inquired them about my transport, they told me around 10 more minutes. Finally after 1+ hour of wait, MTS put me and my family in a vehicle and then we were siiting in the vehicle for 10 more minutes. My wife and I were sitting one 3-seater bench seat while my kids (16 and 11 yrs) were sitting on another 3-seater bench seat. Then one MTS guy came and told us that either my wife and I had to seat with the kids for kids safety reason, so I joined my kids while my wife sat alone. After few minutes wait, another guy came and told us that we all four has to seat on 3-seater one bench seat as they going to add another family. When I told them I have booked private transport, he told me that there is some accident and I have to share transport. Then he told me that I can call my booking agency and cancel the transportation. When I reminded him that we were waitng for over 1+ hour and cancellation is 24 hours in advance, he uttured some thing in spanish and goes away. Then three MTS guys come together and get on my face and tells me that today is shared transportation only. Either I take the transport what/when they provide or get lost.
We travelled enough and this is the worst travel experience I had. I had return transport booked with them and we decided not to use it as I didn't feel safe.
Review provided by Tripadvisor
Departure22135080691
Dec 26, 2023
Do not use this Company (use Uber or Taxi for much better experience) - This company is awful. First off once we arrived at the airport, we had to walk 15 minutes to where the vans were parked (after talking to someone in the correct shirt). We then had to wait another 15 minutes for the van to arrive.
On return to airport, someone reached out wanting to meet 2 days before departure. We were only there 3 nights on this trip. I said I could not because we were busy on a snorkel tour. No response otherwise then and on departure day, the hotel said we needed to leave by 2:45 to make our flight. I had reached out to the company and asked when they were picking us up...for which they replied now--which was at 12:20 (seriously who wants to spend 4 hours at the airport waiting with a 5 and 7 year old that both have hyper-activity). I said no--we were going to the pool. I reached out by email about addressing this and they are blaming me since we were supposed to meet 48 hours in advance (it is just a ride--not complicated and they made it so much). Save you time and money--and enjoy more of your trip by avoiding this company
Review provided by Tripadvisor
Davidya4880bu
Sep 26, 2023
DON'T WASTE YOUR MONEY & TIME - on the day of arrival, Driver told me to contact them a day before my departure which I did and find out that my pick up time was set to 6:30am where my flight depature was 5pm (no change in flight schedule). also, they stated 48 hours prior to pick up time but no email/phone call to let me know the pick up time. ALSO!!! no one showed up at 6:30am and I had to call around waste my half day to find alternate transportation to the airport. I cannot get any refund or compensation back although I did nothing wrong....................
Review provided by Tripadvisor
Andrew13inla
Sep 10, 2023
Do NOT use MTS, they will leave you Stranded - Booked Private Airport to Hotel Transfers from Cancun Airport (CUN) through MTS.
At Airport we waited about 25 minutes for "our private" vehicle, then the driver drove 50 feet and stopped the vehicle to argue on his Cellular Phone with his Dispatch Center that he was given the wrong passengers and payment voucher from MTS and was it okay for him to take us to our Hotel. We waited in the Vehicle for about another 15 minutes until he finally received the okay.
On the Return Pick up from our Hotel to the Airport, they NEVER SHOWED UP.
They made all kids of excuses as to why they were running late and never came. They went as far as to later try to state that they showed up when in fact they never did.
We had to book an Uber at the last minute after waiting for an hour in order to make our flight back.
They refused to offer a refund for the service that they never provided.
If you want to enjoy your trip or vacation and make it to your Hotel or Flight on time do NOT use MTS.
Review provided by Tripadvisor
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