Difficult to communicate... - Difficult to communicate and coordinate with office and drivers. Charges too high for one person Did not consider charging for just one person

Horrible - If I could give a 0 I would! The driver was extremely unprofessional! He kicked me and my small kids out of the car after he promised us we would be to the airport in plenty of time for our flight! Ended up having to take a Uber

Horrible service - Do not book with this company. They are horrible. We had set up a month in advance to get a ride from Port Canaveral to Orlando airport. They charge my credit card $50 immediately. On the day they were supposed to pick us up they sent a text and told us to be at the Port even 45 minutes earlier than the originally said. They sent us our driver's name Jose. Jose never showed up. I called him five separate times and every time he said I'm just about there. I called the corporate office and they said oh he's running behind but he'll be there shortly. Because we are almost late for a flight we had to get an uber. I called the company and told them to cancel my ride and they said they would. They have never credited my account yet and now they will not answer my phone calls. They have terrible terrible terrible customer service. Do not use

Ralpha Transportation was a "NO SHOW" - I booked a hotel transfer from Port Canaveral to MCO Orlando airport. The provider was Ralpha Transportation. They never showed up. While the website said I would get a text prior to pick-up, I did not. About 40 minutes prior to pickup, I sent a message via my Viator booking to notify them that I had not yet heard from anyone. No one from Viator or Ralpha reached out to me. l then called Ralpha directly. While they initially stated that the driver was running late (that was a lie), they later admitted there was an error on their end. Ultimately, they ordered an Uber to pick us up. Ironically, two days after we returned home, I received a text from Ralpha about my scheduled pickup. Then, I received a call later in the day, presumably from the driver, on his way to pick us up. But he was TWO DAYS LATE! They clearly had me down in their records for the wrong day! Not the type of stress you need to deal with when you are on vacation and trying to catch a plane.