Great Tokyo city tour experience - We had a great experience with Nomi, our 5-star rated private Tokyo city tour guide. Nomi ensured ample time at each location, allowing us to fully absorb the beauty and history of Tokyo. His detailed descriptions of each place enriched our understanding and appreciation. Moreover, Nomi's engaging conversation throughout the tour made it even more enjoyable and informative. He effortlessly combined professionalism with warmth, creating a welcoming atmosphere for exploration. We highly recommend Nomi for anyone seeking an enriching and personalized journey through Tokyo's wonders. With Nomi, you'll not only see the sights but also feel the soul of the city.

great tour - It was a great experience. we don't speak English but the tour guide spoke English so it was very conveneient. The tour was very personalized so we highly recommend.

A just ok tour - Ok tour The driver was ok. Not a very good driver and not very informative it was ok but not worth the money 💴

I feel cheated because... - I feel cheated because the trip clearly mentioned that admission to SkyTree was included but the driver/guide refused to honour that and said it was chargeable. After paying so much for the trip this was not we hoped. You can check what you mention in your trip schedule. You should refund the SkyTree tickets cost. Also the driver cum guide came more than an hour late and had very little idea about history and info of Tokyo which you ideally expect from a guide.

Bad tour guides - This was one of the worst tours I have ever taken. The driver took me to locations that were late in the day were I couldn't see the attraction and 30 mins befor closing of the palace which had a huge line. I didn't not go to either. The car smelled real bad. He was not very knowledgeable about the attractions. Didn't know what the areas were in the city where we were. Used google maps to get around and at times slowed to real slow to read the map. He had very bad breath and told me he couldn't brush his teeth because of Ramadan. It was not worth the money and I'm seriously considering to not book with Viator again. They should use qualified tour guides. I spent $1,200 and it was a total waste of money.

Not the professional service you normally experience in Japan - Car smelled so bad (cigarette smell), my family and I got out immediately. Also, the driver’s English was poor for someone charging 87k yen for an English speaking driver. Had to walk away from the car unfortunately and get back in to our hotel and figure out how to salvage the day on our own. I am demanding a full refund.

Good company, bad contracted guide - I have always had positive experiences with Viator in the past so I felt confident using them for our Tokyo adventure! It started when our tour guide changed the time of pickup at 10:50 pm the night before (after I was asleep), from 8 am to 9 am. But no big deal, after calling support, Viator explained the change. When the guide arrived, the vehicle was very dirty. There was Valentine’s Day confetti all over the floor and the seats were stained. Our guide Muhammad showed up without an itinerary and asked US where we were going. I showed him the itinerary and he proceeded to go. There was no conversation and no “guided tour. He simply did not speak and drove to the first destination. When we arrived, he circled around the East gardens twice and proceeded to leave because “there was nowhere to park.” When we asked to be let out, he told us he would wait while we went into the gardens. This was not what we signed up for! We wanted a guide, not a taxi service! We called Viator for a refund immediately and they extended it. I have used Viator many times before and never had an issue.